Regional IT Technician
(Non-union / Salary)
Department: Information Technology Infrastructure
Reports To: Senior Director of Infrastructure Services
Location: Northwest Regional (Fort Wayne, IN)
FLSA Status: Exempt
Pay Range + other compensation components: $58,000-72,000 annually
Benefits: Medical, Dental, Vision, STD, Thrift, Life Insurance
Shift (if applicable): Day shift. Will be required to be on a rotating on-call schedule every few weeks
Travel Requirements- 10-30% based on facility projects.
Position Overview
The Regional IT Technician may be responsible for, but not limited to, the following: serves as the primary onsite IT resource across multiple locations, acting as the bridge between Corporate IT and plant, branch, and distribution operations. This role provides hands-on support, executes infrastructure and endpoint projects, and delivers consistent services across all assigned facilities.
The technician operates as Tier 2 regional support, combining help desk escalation. Onsite troubleshooting, and project execution responsibilities while maintaining a strong presence in the field.
Key Responsibilities
Regional & Travel-Based Support
- Travel to assigned plants, branches, and distribution centers to provide onsite IT support and project execution.
- Serve as the local IT representative, building relationships with plant leadership, office staff, and route supervisors.
- Conduct site visits, resolve issues onsite, and document work performed.
Hands-On IT Support (Smart Hands)
- Act as onsite ‘smart hands’ for network, server, and infrastructure teams.
- Diagnose and repair hardware, software, and network issues.
- Install and configure workstations, printers, and network-connected devices.
Handheld/ Mobile Device Support
- Support DSD handheld devices used by drivers and supervisors.
- Configure, deploy, and troubleshoot handheld devices and applications.
- Assist with staging, imaging, and replacements.
Project Execution
- Execute IT projects such as deployments, upgrades, and migrations.
- Coordinate with corporate IT teams to ensure standardization.
Help Desk & User Support
- Respond to escalated support requests.
- Troubleshoot issues and guide users through resolutions.
- Document all work in ticketing systems.
Required Qualifications
- Associate or Bachelor's degree in Computer Science, Information Technology, or related field – or equivalent experience.
- 1-3 years of IT support experience.
- Strong troubleshooting skills.
- Experience with handheld/ mobile device support
- Knowledge of Active Directory and Microsoft 365.
- CompTIA certifications.
Preferred Qualifications
- Network administration experience.
Required Skills/Abilities:
- Advanced computer skills.
- Advanced communication skills to coordinate activities with other departments and locations within the company.
- Ability to work independently and travel.
- Willingness to learn new technologies.
Required Soft Skills:
- Ability to work without direct supervision.
- Excellent leadership and interpersonal skills.
- Coachable and willing to learn.
- Ability to communicate effectively both verbally and in writing.
- Strong organizational skills.
- Ability to plan and execute operational activities.
Competency
- Must be able to read and write English and interpret various technical documents.
- Effective time management skills to achieve results through prioritizing demands.
- Demonstrates critical thinking skills and effective decision-making skills.
- Strong attention-to-detail and organizational skills.
- Must demonstrate proficiency in essential tasks and a willingness to learn.
Working Conditions
(S)he will be required to sit and stand for long periods of time. (S)he will be required to stoop, bend, and reach above the head and below the knees to file and retrieve data. Will be required to lift computer equipment up to 50lbs.
About Prairie Farms – “Farmer Owned. Locally Produced. Since 1938.”
We are a farmer-owned cooperative. This means we are owned and operated by over 800+ farm families who are critical members of society. They have selflessly taken on the tremendous task of producing nutritious, high-quality milk for a growing population, which requires being on the job 24/7, 365 days a year.
We have represented American agriculture since our founding in 1938. Many of our dairy farms are operated by several generations of family members with roots dating back to the 1800s. On average, each farm milks around 120 cows and everyone pitches in to keep them happy and healthy - which means around-the-clock care!
Our Mission:
- To produce dairy products of the highest quality
- To conduct our business with professional integrity
- To exceed expectations of our customers and consumers
- To support our communities in a positive, sustainable manner
- To deliver exceptional patronage to our network of farm families
- To simply “do right” for our farm families, employees, and communities
EEO Statement
Prairie Farms Dairy, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills Required
- Associate or Bachelor's degree in Computer Science, Information Technology, or related field - or equivalent experience
- 1-3 years of IT support experience
- Strong troubleshooting skills
- Experience with handheld/mobile device support
- Knowledge of Active Directory
- Knowledge of Microsoft 365
- CompTIA certifications
- Advanced computer skills
- Advanced communication skills and ability to work independently and travel
- Documenting work in ticketing systems and responding to escalated support requests
- Network administration experience
What We Do
Drink Local With Prairie Farms Dairy Prairie Farms Dairy, Inc. is one of the largest and most successful dairy cooperatives operating in the Midwest and the South. Elements of the cooperative include over 500 farm families, 7,000 associates, 48 manufacturing plants, 100+ distribution facilities, and annual sales of over $4.6 billion. Prairie Farms is a nationally recognized leader in the dairy industry known for milk flavor innovations and producing award-winning milk, cheese, ice cream, and cultured dairy products. With headquarters in Edwardsville, Ill., the Prairie Farms distribution footprint covers over 30 percent of the United States; products are available in grocery chains, mass merchandiser stores, club stores, convenience stores, dollar stores, drug stores, schools, foodservice outlets, and warehouse distribution centers. Prairie Farms has proudly adopted the U.S. Dairy Stewardship Commitment, affirming to our customers, our consumers and the global marketplace Prairie Farms' pledge to responsible dairy production as we nourish the communities we serve. For more information about the U.S. Dairy Stewardship Commitment, go to: http://commitment.usdairy.com. Learn more about our dairy farmers and cooperative by visiting www.prairiefarms.com. And don't forget to visit our coupon page https://www.prairiefarms.com/coupons for savings on many of award-winning dairy products!
