Northrop Grumman (DoD SkillBridge) - PC Network Support Tech. 3

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: Secret

TRAVEL: No

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

NG- Military Internship Program Description:  

As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation’s military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman’s 100,000 employees self-identify as veterans, and more than 1,600 are reservists.

The Northrop Grumman Military Internship Program (NG-MIP) is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29. The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service, for up to 180 days. The Northrop Grumman Military internship Program is open to all ranks and experience levels. SkillBridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as active-duty service members. 

  

Responsibilities for this internship position are:

Northrop Grumman Corporation (NGC) has developed the Northrop Grumman – Military Internship Program (DoD SkillBridge) utilizing the DoDI guidance for SkillBridge.  During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40 hours per week. Outlined below are the Goals, Objectives, and Outcomes for the program. 

Goals – Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training.  Interns will serve as a pipeline for high-speed, motivated military candidates into NGC.

Objectives - Service Members who complete the Intern program will be highly-trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission “Defining Possible” on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.

Outcome – Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team.

DoD SkillBridge Eligibility: 

• Has served at least 180 days on active duty.

• Is within 12 months of separation or retirement.

• Will receive an honorable discharge.

• Has taken any service TAPS/TGPS.

• Has attended or participated in an ethics brief within the last 12 months.

• Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.

Job Description:

The Northrop Grumman Classified Solutions team is seeking an experienced PC Network Support Technician to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman’s Space Systems support team in Boulder, CO.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

Responsibilities will include but not be limited to the following:

• Provide technical support for computers and associated networks.

• Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors.

• Connect personal computers and terminals to existing data networks and perform basic PC setups.

• Instruct and assist users in the use of personal computers and networks.

• Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

• Maintain trouble logs.

• Complete paperwork and other tasks as needed to satisfy Security requirements.

• Successfully follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.

• Work with Security to remediate classified or unclassified data spillage incidents.

• Coordinate with users, service desk, server administrators, network engineers, and customer and IT management.

• Review the trouble ticket queue to identify issues that need to be addressed.

• Work through the ticket queue without intervening management direction.

• Proficiency in Microsoft products such as Windows desktop OS and Office Product Suite

• Resolve tickets within established SLAs.

• Raise issues that require management attention or involvement.

• Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.

• Work with system administrators and other staff to resolve support issues, escalating where appropriate.

• Participate in new installations, testing, and special projects as needed.

• Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.

• Diagnose, identify, isolate, and analyze problems utilizing historical database records.

• Route calls to product line specialists and maintain and update records and tracking databases.

• Alert management to recurring problems and patterns of problems.

Basic Qualifications: 

• High School diploma with 4 years of relevant experience, or an Associates degree with 2 years of relevant experience.

• Must have a DoD 8570 IAT level II (or higher) security certification (examples: Security+ CE); maintaining the required certification will be a condition of continued employment.

• Applicants must have an active DoD Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the DoD Continuous Evaluation Program (CEP) in order to be considered; the required security clearance must be maintained as a condition of continued employment.

• Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.

• Candidates must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment.

• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Preferred Qualifications:

• Associate’s degree in relevant discipline.

• A current DoD Top Secret security clearance.

• 3 years of experience with IT related hardware in a classified environment.

• Microsoft Certifications (MCP, MCSE or MCSA).

• Proficiency in remote administration and troubleshooting of desktop PCs, SCCM, PowerShell.

• Experience with thin clients.

• Experience in Active Directory configuring user and computer accounts.

• Cross-platform experience (i.e.: Windows, Linux, Solaris, OSX, UNIX, etc.).

• Experience supporting VMware VDI (Virtual Desktop Infrastructure).

• Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking.

Primary Level Salary Range: $61,100.00 - $101,800.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.