Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
The purpose of the Nordic Supervisor position is to ensure an outstanding guest experience for all Nordic guests through daily leadership and oversight of Nordic departmental personnel in accordance with company and departmental policies.
The position requires a strong interest and proficiency in Nordic skiing; a basic understanding of Nordic grooming; and a complete knowledge of all Nordic Center services and daily operations. This is a full-time and seasonal position; however, hours may be reduced at various times during the season.
Essential Functions/Major Responsibilities
Daily Operations
Perform opening and closing duties of daily business and facilities.
Participate in a morning Ops meeting with Nordic grooming, patrol, and manager to determine tasks, concerns, and operating status for the day.
Prepare the Daily Conditions Report.
Maintain safety and cleanliness of the Lodge facility, contacting Lodge Services and Building Maintenance when required.
Handle and coordinate Nordic Center incidents, contacting emergency personnel when required.
Provide gracious and effective handling of all guest and employee concerns and problems.
Communicate regularly with the Nordic Manager regarding safety issues, operational needs, staffing, and personnel issues.
Nordic Ticketing and Guest Services
Ensure efficient and accurate performance and sales at the Nordic ticketing desk.
Train and oversee the Lodge Staff team, supporting them as needed.
Answer a wide range of guest and employee questions in-person, via phone, and via email, always employing superb customer service.
Retail Shop
Ensure accurate sales, security, and merchandising of retail inventory.
Assist shoppers with retail purchases, questions, and concerns.
Maintain a high level of product knowledge and support the Lodge Staff in making retail sales and keeping up the shop.
Nordic Ski School
Facilitate program sales online, via phone, and in person. Answer detailed questions regarding scheduling, scope, instructor qualifications, and more. This requires use of several complex computer programs (RTP and Flaik), patience, and exceptional customer service.
Perform daily lesson and instructor assignments with a high degree of attention to detail.
Check in students, collect payments, ensure lessons start on time, and troubleshoot challenges that may arise before, during, and after lessons.
Nordic Rentals
Oversee daily rental operations and staff, ensuring that rental equipment is correctly sold, distributed, and fitted for customers and that it is returned in good condition at the end of the day.
Ensure that the Nordic rental fleet is regularly waxed and maintained in good repair.
Ensure that customer waxes and repairs are completed in a high-quality and timely manner.
Nordic Cafe
Assist the Nordic Cafe Staff as needed, including preparing food, washing dishes, and stocking as directed by the Cafe Lead.
Coordinate with the Cafe Staff and Nordic Manager to cover the Cafe Staff during lunch and rest breaks as needed.
Ensure health and safety standards are met at all times and troubleshoot issues promptly as they arise.
Staff Management
Train and oversee the Lodge Staff team who work in Nordic ticketing, rentals, and retail roles. Troubleshoot challenges as they arise. Manage the rest and meal break schedule for the Lodge Staff team. Through training, culture, and daily management, support this team to succeed in their roles.
Make daily lesson assignments for the Nordic Instructors and communicate the daily lesson schedule to the Instructor Team. Use Flaik and RTP for this work.
Provide support as needed to Nordic Staff in other roles including Cafe Staff, Outdoor Attendants, Event Staff, Trail Stewards, and Nordic Patrollers. This may include training, break coverage, covering positions when short-staffed, troubleshooting of all types, and maintaining open lines of communication with all staff.
Conduct Mid-Season Reviews and regular check-ins with all Nordic Staff.
Secondary Function
Assist in marketing and promotions of programs and events.
Assist in maintenance of social media accounts.
Assist with planning and execution of Nordic Center Events.
Nordic Supervisors are encouraged to take on additional responsibilities as their particular skill sets, interests, and bandwidth allows.
Job Scope
Assist in management of nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May. This role includes training, motivating, and creating a safe workplace for 45 paid employees and 12 volunteers. Work closely with many other resort departments and participate in the coordination of programs and partnerships with area businesses, community groups, and Central Oregon area schools and teams.
Supervisory Responsibilities
Number of Employees Supervised: Up to 40
Primary Positions Supervised: Nordic Lodge Staff
Additional Positions Supervised: Nordic Trail Steward, Nordic Outdoor Attendant, Nordic Instructors, Nordic Events Staff, Nordic Pro Patrol, & Nordic Cafe Staff.
Scheduling and Assigning Work: Instructor lesson assignments. Daily operations tasks and breaks for Lodge Staff.
Training: Conduct staff training, primarily for Lodge Staff, on a regular basis.
Disciplinary Actions: Initial counseling as required, proactive communication of disciplinary issues with Nordic Manager.
Performance Review: Mid-Season Employee Reviews.
Interpersonal Contacts
Nordic Staff in all roles, Nordic NSP, Grooming, IT, Public Safety, Guest Services, Lodge Services, F&B, Finance, Mountain Patrol, MBSEF, Facilities Maintenance, Receiving, Marketing, & Group Sales.
Specific Job Skills
License/Certifications: OLCC and Oregon Food Handler’s cards required. PSIA Level 1+ preferred.
Technical: Nordic skiing proficiency in classic and skating techniques. Able to ski all trails in the trail network. Competent and efficient computer skills, cash handling, use of waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, ice chipper.
Physical Capabilities: Able to stand for long periods of time. Frequent trips up and down stairs. Reach, lift, and perform outdoor chores in inclement weather. Able to Nordic ski at an advanced level.
Education/Related Experience
Minimum Education Required: None. Ability to read, write, follow, and give directions.
Minimum Time in Related Position: 3 years in guest service-related positions. Managerial or supervisory experience preferred. Nordic Center work experience preferred.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.
In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Current Hiring Rate: $22.35/hr
Minimum Age Requirement: 21+
Schedule: Full-Time
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
Skills Required
- At least 3 years of experience in guest service-related positions
- Minimum age of 21
- OLCC card
- Oregon Food Handler's card
- Proficiency in Nordic skiing, including classic and skating techniques
- Ability to ski all trails in the Nordic trail network at an advanced level
- Competent computer skills and cash-handling ability
- Ability to stand for long periods, use stairs, lift, and work outdoors in inclement weather
- Ability to shovel snow and walk on steep, uneven surfaces
- Managerial or supervisory experience
- Nordic Center work experience
- PSIA Level 1 certification or higher
What We Do
POWDR is an adventure lifestyle company that inspires individuals through immersive experiences in stunning locations. It owns and operates a diverse portfolio of mountain resorts, including Copper Mountain, Snowbird, and Boreal, as well as action sports centers through the Woodward brand. Additionally, the company manages concessions in national parks, such as Zion and Death Valley, focusing on sharing and celebrating mountain sports.
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