NOC

Grand Canyon Education, formerly part of Grand Canyon University, became its own entity in July 2018 after the Higher Learning Commission approved GCU’s application to become a nonprofit institution. GCE will work in close partnership with GCU. Moreover, many positions with GCE are located on GCU’s main campus. 

Grand Canyon University’s Information Technology department is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management.  Essential responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customer supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.

Responsibilities:

• Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.
• Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.

• Proactively monitor operating systems, databases, web servers and network devices.

• Complete assigned tasks in a timely manner; escalate as required to management and/ or customers.
• Ensure escalations are handled in a professional, consistent, and relentless manner.
• Manage incidents from beginning through final resolution, including customer notification.
• Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.
• Handle server based hardware installation, configuration, troubleshooting, and replacement.
• Patch Windowsand Linux servers as needed.
• Administer messaging systems, trouble ticketing system and various operating systems.
• Coordinate the installation of client department-specific applications and systems.
• Contact support for various systems on campus as well as troubleshooting hardware/applications.

Qualifications:

• BS degree or equivalent training or experience in IT, Computing or a relevant field.
• Experience in messaging systems (Exchange, Teams, Jabber )
• Familiar with trouble ticket system (ServiceDesk).
• Must be able to adapt to new technologies and processes.
• High level of attention to detail.
• Self-motivated and self-sufficient with ability to work under minimal supervision.
• Willingness to work evenings, weekends, holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting.
• Must be able to pass background investigations.
• Must have a valid driver’s license; position occasionally operates University vehicles.
• Must be able to lift 50 pounds.
• Must be able to work a graveyard schedule.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.