This position is part of the epay production engineering organization, and a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives
and stability of existing systems. This position will focus on monitoring functions as a primary role and provide Tier1 level support to our current point of sale solutions in production environment.
- Identification, communication and being part of the resolution for product & production issues in the organization.
- Identification of the issues by using the different monitoring tools for the different platforms.
- Lead communication between our teams, also including external communications to our Vendors and Customers.
- Tier1 troubleshooting support for production & product business outages aiming to mitigate issues impacting regular operation.
- Provide Tier1 troubleshooting support to our customers, vendors & internal staff via email, chat applications, phone & ticketing systems.
- Primary point of contact for all business entities.
- Apply operating system updates, and configuration changes to all business server infrastructure.
- Follow up with internal development team as needed.
- Report product & production issues for proper follow up & documentation.
- Daily reporting delivery service for the business.
- Respond and plan for service outages.
- Bachelor’s degree Computer Science, Engineering, Information Technology, or any other related discipline (Desirable)
- Effective/Professional written and verbal communication (Spanish and English).
- Willingness to work night or graveyard shift hours as our service center operates 24/7, 365 days a year, including holidays and weekends.
- Basic to intermediate knowledge in the following areas:
Windows Server 2012/2016.
Monitoring Windows Server Infrastructure.
Troubleshooting OS at a basic level DNS | DHCP | IIS
- Proficient computer skills.
We offer:
40 hours per week
Base Salary + performance bonus
Life insurance 100% covered
50/50 Health insurance (optional)
50/50 Half scholarships (option)
Annual salary appraisal
Internal savings and credits association
Christmas bonus above the law
Opportunities for growth within the company
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What We Do
epay, a segment of Euronet, Inc. (NASDAQ:EEFT), is a leading global provider of payment processing and prepaid solutions that processed more than 3.8 billion transactions in 2023. The company has built an extensive network of retailer touchpoints with more than 800,000 point-of-sale terminals in 63 countries that connects brands with consumers all over the world. The company offers a diverse ecosystem of services, products and solutions supporting the distribution of Payment and Branded Payments for more than 1,000 brand partners via Commerce, eCommerce and mCommerce solutions
