Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
We are currently seeking a to join the NOC Team and play a pivotal role in shaping the future of our company.
You should apply if you are a self-motivated individual with the ability to perform under pressure in a dynamic environment – we offer a great working environment in a successful company and development opportunities going forward.
The NOC Technical Support will report to NOC Team Leader.
Key Responsibilities
- Monitor production systems, applications, and business processes in real time to ensure service availability and early issue detection.
- Detect, analyze, and respond to technical incidents with a strong sense of urgency.
- Diagnose issues across complex environments and drive resolution using structured troubleshooting.
- Communicate clearly and professionally with internal and external stakeholders during incidents via email and calls.
- Collaborate closely with R&D, infrastructure, and support teams during incident investigation and resolution.
- Maintain accurate incident documentation, logs, and handovers between shifts.
- Configure, improve, and maintain monitoring dashboards, alerts, and reports.
- Participate in post-incident reviews and contribute to continuous knowledge base improvements.
- Work in a 24/7 shift rotation, including nights, weekends, and holidays.
- Strong analytical and problem-solving skills.
- Ability to investigate technical issues under pressure and make sound, data-driven decisions.
- Excellent verbal and written communication skills in English.
- High level of responsibility, ownership, and attention to detail.
- Availability for shift work (nights, weekends, holidays).
Nice to Have
- Previous experience as a NOC Engineer, Technical Support Engineer, or Help-Desk Technician.
- Familiarity with monitoring and observability tools (metrics, logs, alerts).
- Basic understanding of network and infrastructure concepts (connectivity, latency, service dependencies).
- Experience working in production or customer-facing technical roles.
Top Skills
What We Do
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail.
Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1100 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe.
As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line.
Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs.
At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth.
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