NOC + SOC Analyst (L1)
Experience
2-3 Years
Location
Chennai
Shift
24x7 Rotational Shifts
Role Summary
Seeking a proactive NOC + SOC Analyst (L1)
to monitor, troubleshoot, and respond to infrastructure and security alerts.
The role will support network, cloud, endpoint, and security operations while
ensuring adherence to SLAs and operational procedures.
Key Responsibilities
- Monitor network, cloud, server, and security environments using
monitoring and SIEM tools.
- Perform initial triage and troubleshooting of operational and
security incidents.
- Analyze alerts from firewalls, EDR/XDR, SIEM, VPN, and cloud
platforms.
- Create, update, and manage incidents through ITSM tools.
- Escalate critical incidents and security events to L2 teams as
per defined procedures.
- Support incident response, service restoration, and shift
handovers.
- Maintain accurate documentation and operational reports.
Technical Skills
- Basic knowledge of TCP/IP, DNS, DHCP, VPN, Routing &
Switching.
- Familiarity with Windows, Linux, Active Directory, Azure, and
AWS.
- Understanding of SIEM, EDR/XDR, Firewall, IDS/IPS, and Endpoint
Security concepts.
- Hands-on exposure to tools such as ServiceNow, Splunk,
Microsoft Sentinel, SolarWinds, PRTG, or similar monitoring platforms.
- Basic understanding of cybersecurity threats, log analysis, and
incident management.
Preferred Certifications
- ITIL 4 Foundation
- SC-900 / Security+
- AZ-900 or AWS Cloud Practitioner
- CCNA (Preferred)
- Zscaler Foundations Certification (Added Advantage)
Required Skills
- Strong analytical and troubleshooting abilities
- Good communication and documentation skills
- Ability to work effectively in a 24x7 support environment
- Team player with a customer-focused mindset
Skills Required
- 2-3 years of relevant experience
- Basic knowledge of TCP/IP, DNS, DHCP, VPN, routing, and switching
- Familiarity with Windows, Linux, Active Directory, Azure, and AWS
- Understanding of SIEM, EDR/XDR, firewalls, IDS/IPS, and endpoint security concepts
- Basic understanding of cybersecurity threats, log analysis, and incident management
- Strong analytical and troubleshooting abilities
- Good communication and documentation skills
- Ability to work effectively in a 24x7 support environment
- ITIL 4 Foundation certification
- SC-900 or Security+ certification
- AZ-900 or AWS Cloud Practitioner certification
- CCNA certification
- Zscaler Foundations Certification
What We Do
SRM Technologies is a global IT services company specialising in automotive technologies, digital transformation and product engineering services. We provide technology consulting, platform development, data analytics, artificial intelligence, cloud enablement, digital infrastructure, quality assurance, embedded software and design to manufacturing product solutions to various industries and enterprises across the North America, Japan, Europe and India. At the heart of our organization are passionate employees who embody our core belief - 'ideas@work.' We firmly believe that ideas and innovation truly matter only when they create a meaningful impact on our customers' businesses and the lives of their end customers. Therefore, we prioritize the practical application of these ideas and their transformative impact through our talented and ever-growing workforce. 𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢
