The primary function is to perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center (NOC). As a member of our NOC team, you effectively troubleshoot and resolve issues related to commercial Optical, Carrier, VIP and fiber-based products. You propel success through accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies. Please note this is a Remote work from home position. Duties and responsibilities include the following:
- Follow company guidelines, policies, and procedures.
- Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
- Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations.
- Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
- Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance and reliability for carrier and commercial clients.
- Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher level technical resources as needed.
- Maximize project productivity through collaboration with other groups and communicating issues and project status
- Comprehension of fundamental technical concepts with analytical, organizational and time management skills.
- Interpersonal communicator with effective issue resolution and critical thinking skills.
- Proven ability using email, ticketing systems, monitoring software, web portals and technology-specific diagnostic tools.
- Ability to read and follow documented processes and procedures.
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
- Effective written and spoken English communication skills with all levels of an organization.
- A friendly and fun work environment
- Communication and training
- Great benefits package
- Courtesy cable (in our markets)
- A culture that encourages growth
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What We Do
Vyve is access. Since inception, we have made it our mission to provide meaningful access and technology where it means the most - to those who have historically been underserved. Now, with over a decade of experience and trust, Vyve is much more than a broadband provider - we are your total technology solution partner. But our mission remains stronger than ever. Vyve serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Vyve offers a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.
