The primary function is to perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center (NOC). As a member of our NOC team, you effectively troubleshoot and resolve issues related to commercial Optical, Carrier, VIP and fiber-based products. You propel success through accurate diagnostics and efficient repairs using advanced deployment and break-fix methodologies. Please note this is a Remote work from home position. Duties and responsibilities include the following:
- Follow company guidelines, policies, and procedures.
- Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
- Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations.
- Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
- Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance and reliability for carrier and commercial clients.
- Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher level technical resources as needed.
- Maximize project productivity through collaboration with other groups and communicating issues and project status
- Comprehension of fundamental technical concepts with analytical, organizational and time management skills.
- Interpersonal communicator with effective issue resolution and critical thinking skills.
- Proven ability using email, ticketing systems, monitoring software, web portals and technology-specific diagnostic tools.
- Ability to read and follow documented processes and procedures.
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
- Effective written and spoken English communication skills with all levels of an organization.
- A friendly and fun work environment
- Communication and training
- Great benefits package
- Courtesy cable (in our markets)
- A culture that encourages growth
Top Skills
What We Do
Vyve is access. Since inception, we have made it our mission to provide meaningful access and technology where it means the most - to those who have historically been underserved. Now, with over a decade of experience and trust, Vyve is much more than a broadband provider - we are your total technology solution partner. But our mission remains stronger than ever. Vyve serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Vyve offers a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.
