Job Description
Job title: Network Analyst (NOC Analyst L3)
Location: Newark, NJ
Work Type: Hybrid (3 days onsite / 2 days remote)
Mode of Interview: Phone and In-Person
Position Overview
The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. This role involves providing advanced technical support and resolving network issues while acting as an escalation point for Level 1 and Level 2 analysts. The analyst will also provide mentorship, collaboration, and the ability to isolate availability and performance issues leading to site outages as they occur.
Required Skills
- 3+ years of advanced experience in network operations, technology, and support.
- 3+ years of experience with SolarWinds or similar NMS (Network Management Systems) toolsets as a Power User.
- 3+ years of knowledge of ITIL processes, best practices, and workflows.
- Clear understanding of networking protocols and technologies including:
- TCP/IP, TELNET, SSH, TRACEROUTE
- DNS, DHCP, VLANs
- Routing and Switching
- Certifications such as CompTIA Network+ or equivalent are a plus.
- Relocation Requirement: If the candidate resides more than 1 hour from the client site, they must be willing to relocate.
Key Responsibilities
- Monitor network devices and infrastructure, responding to alerts and incidents.
- Perform diagnostics and escalate issues to Level 3 support or other teams as needed.
- Create, log, and track incident tickets, ensuring accurate documentation and timely response.
- Utilize network monitoring tools to proactively monitor network health and device availability.
- Troubleshoot routers and switches, acting as a conduit to the network engineering team.
- Maintain keen awareness of NOC Standard Operating Procedures (SOPs) and Runbooks.
- Demonstrate a clear understanding of NJ Transit's network topology to quickly isolate problems and minimize Mean Time to Repair (MTTR).
- Act as the lead analyst to identify, isolate, and restore services to remote locations.
- Serve as a senior team member, working collaboratively and acting as a gatekeeper to the network engineering group.
- Participate in ongoing training and professional development to remain current with technologies.
- Maintain flexibility to work alternate shifts when required, including nights, weekends, and holidays.
- Perform additional responsibilities as outlined by the NOC Shift Supervisor.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 3+ years of advanced experience in network operations, technology, and support
- 3+ years experience with SolarWinds or similar NMS as a power user
- 3+ years knowledge of ITIL processes, best practices, and workflows
- Clear understanding of networking protocols and technologies (TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANs, routing and switching)
- Willingness to relocate if residing more than 1 hour from client site
- Flexibility to work alternate shifts, nights, weekends, and holidays
- Familiarity with NJ Transit network topology or ability to quickly learn it
- CompTIA Network+ or equivalent certification
What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
