- Build, mentor, and lead a team of NOC engineers to support 24/7 monitoring and operational excellence.
- Act as the primary point of contact for internal teams, customers, and vendors for all incident, event, change, and problem management processes.
- Own and coordinate the handling of customer issues, service incidents, and requests — ensuring timely and high-quality resolution.
- Perform monitoring, surveillance, and fault management of network products, services, and customer solutions.
- Log and categorize incidents/events, determine priorities, and ensure resolution according to established SLAs.
- Distribute and oversee maintenance and operational tasks across the organization.
- Manage escalations and act as the lead contact during critical incidents, ensuring clear communication and efficient troubleshooting.
- Document incidents, root causes, and follow-up actions; maintain and update internal and external knowledge bases.
- Oversee onboarding of new customer devices and solutions, ensuring smooth technical integration.
- Participate in new technical projects, performing advanced troubleshooting and operational readiness tasks.
- Foster a collaborative and proactive culture, promoting accountability, communication, and continuous improvement.
- Bachelor’s degree in Telecommunications, IT, or related field (studies in progress acceptable).
- 5+ years of hands-on experience in technical support, troubleshooting, or NOCoperations within telecom environments
- Solid understanding of 2G, 3G, 4G, and 5G networks, including architecture and key protocols.
- Strong incident management and problem-solving skills, with the ability to prioritize effectively under pressure.
- Experience with network monitoring and ticketing tools
- Proven ability to lead teams, provide technical guidance, and manage shift-based operations.
- Excellent communication skills in English (both written and verbal).
- High attention to detail, accountability, and sense of ownership for service quality.
- Strong self-motivation and learning mindset in a fast-paced, global environment.
- Ability to occasionally handle off-hours incidents.
Top Skills
What We Do
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located.
Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
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