At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The main purpose of our team is to assure the highest possible route quality for our clients worldwide through route ownership, while increasing company’s profitability. Directly, assure a lower number of complaints from our clients (especially top ones) and less actions for all other internal teams connected with route setup. This is daily Routing Engineer job.
It is our responsibility to analyze and monitor quality markers (DR, CR, delays...) on the level of providers, networks, routes, clients. We handle spam complaints from suppliers, whitelisting / blacklisting on requests from account managers and notifying relevant parties. Our team is also responsible for analyzing the usage of Infobip features related to routing (SMS, Voice, MMS, Email, RCS, etc), with the assistance of our Dev teams, so their usage and efficiency would be further expanded. As you can read, there are not many dull days within Routing team.
Responsibilities:
- Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
- Platform KPIs are closely monitored to ensure that issues are resolved, and internal resources are available.
- You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
- You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.
Qualifications and Skills:
- Degree of System, Telco engineering, similar or any technical background.
- A tech enthusiast looking to build a career in a dynamic environment.
- You are curious to learn how things work and what you can do to improve them.
- You are not afraid to dig deeper and use your analytic approach to solve technical problems.
- You are eager to progressively solve more complex problems.
- You speak fluently to clients, partners, colleagues and engineering teams alike, in English.
Experience (Desirable):
- Experience in Telco industry is a plus (1 year) .
- Experience in NOC related jobs is a plus
- Knowledge of Voice and SIP protocol is a plus,
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...
Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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