ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
ECI is seeking a motivated and customer-focused Systems Monitoring Engineer to join our 24x7 monitoring team. The ideal candidate will have foundational knowledge of Windows Server, Microsoft Azure, and datacenter operations. This role is responsible for monitoring infrastructure alerts, performing initial troubleshooting, escalating incidents when required, and ensuring timely response to operational events.
This is an onsite role.
What you will do:
- Monitor servers, applications, network devices, and cloud infrastructure using monitoring tools.
- Monitor and perform initial troubleshooting of infrastructure alerts including server down, server reboot, service failures, disk space utilization, performance issues, ensuring timely response and escalation when required.
- Monitor and manage virtualized infrastructure across Microsoft Azure, VMware vCenter, and Hyper-V, including VM provisioning support, power operations, health verification, resource utilization checks, and troubleshooting of virtual machine-related incidents.
- Create, update, and manage incidents in the ITSM platform.
- Escalate issues to specialized teams following documented procedures.
- Perform basic administration and troubleshooting of Windows Server environments.
- Follow shift handover procedures and ensure critical alerts are actively tracked until resolution.
- Participate in major incident management and bridge calls when required.
- Maintain accurate documentation of incidents, troubleshooting steps, and operational procedures.
- Adhere to ITIL processes including Incident, Change, and Problem Management.
Who you are:
- 1–3 years of experience in IT Operations, Monitoring, Service Desk, or Infrastructure Support.
- Basic understanding of Windows Server administration and troubleshooting.
- Basic knowledge of Microsoft Azure services and cloud concepts.
- Understanding of datacenter fundamentals including:
- Servers and virtualization
- Storage concepts
- Network fundamentals
- High availability concepts
- Understanding of Active Directory, DNS, DHCP, DFS etc.
- Familiarity with ticketing systems and incident management processes.
- Strong analytical and problem-solving skills.
- Good written and verbal communication skills.
- Ability to work effectively in a 24x7 shift environment.
Bonus points if you have:
- Knowledge of Microsoft 365 / Office 365 administration and troubleshooting.
- Exposure to Exchange Online, Teams, SharePoint, or OneDrive.
Key Competencies
- Customer-focused mindset.
- Strong attention to detail.
- Ability to prioritize critical alerts and incidents.
- Willingness to learn new technologies.
- Team player with a positive attitude.
- Ability to work under pressure during major incidents.
ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Onsite
Skills Required
- Bachelor's degree in information technology, Computer Science, or related field
- 3+ years of relevant experience in network and system support and monitoring
- Experience in configuration, management, and monitoring of routers and switches
- Proficient problem-solving and troubleshooting skills
- Experience with cloud platforms such as Azure, AWS, Google
- Certifications such as CCENT, CCNA, CCNP, PCNSE, MCSA, MCSE
What We Do
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. We enable 1000+ forward-thinking organizations around the world to reach new performance levels through innovative technology solutions that drive business transformation. ECI uniquely understands the high touch needs of organizations in the financial space and our experience servicing these global leaders gives ECI the edge as your trusted technology partner. With offices across the United States, Europe, and Asia, we provide localized, personalized service on a global scale. ECI employs more than 900 professionals around the world, and we have a proven track record of employing the best employees which is important when building out teams to support clients.
