Main responsibilities:
- To handle, troubleshoot and resolve customer solution related and network related issues, events, and incidents.
- Communicate with Webbing customers directly and via mass communication tools, distribute tasks on requests within the organization.
- Perform Monitoring / Surveillance of products, services, and customer solutions.
- Manage, coordinate, and communicate issues, incident and event handing within Webbing internal teams and vendors, suppliers.
- To track and document all issues and resolutions in detail.
- Hybrid mode with options to work night shifts from home
- Fluent written and verbal English communication skills- must
- Degree in Telecommunications or IT (studies can still be in progress) - must
- Ability to work in shifts.
- Problem – solving skills.
- Interest in mobile technologies, IoT and technologies in general.
- Strong personal drive and great desire for self-learning.
- Accuracy and a high sense of responsibility.
- Previous experience working with technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g, 5g structure and technology) - must
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to whitelist applications and limit non-business applications with the click of a button, saving money and improving compliance
What we offer- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Salary level: 1900-2100 EUR gross + potential to earn additional for night shifts and public holidays.
- Social benefits
- 200 EURO monthly Wolt food allowance
- Medical insurance
- Free mobile services with Tele2
- Car parking spot
- Team events
If you feel that your experience and personality match the position, we look forward to seeing your resume.
Skills Required
- Fluent written and verbal English communication skills
- Degree in Telecommunications or IT
- Ability to work in shifts
- Problem-solving skills
- Interest in mobile technologies and IoT
- Previous experience in technical support for mobile networks
What We Do
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located. Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance. Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
