Description
The NOC Engineer will be responsible for monitoring and maintaining SMS and telecom infrastructure, ensuring uninterrupted service, fast incident resolution, and continuous optimization of routing performance and network reliability. The role requires hands-on troubleshooting, proactive monitoring, and close collaboration with technical and commercial teams.
Responsibilities
- Monitor SMS traffic, routing performance, and network health in real time
- Ensure consistent availability of messaging platforms and routing infrastructure
- Detect, investigate, and resolve delivery failures, latency, and routing issues
- Analyze logs, alarms, and network alerts to identifyroot causes and prevent recurrence
- Respond to incidents and escalate issues to relevant internal teams or suppliers
- Troubleshoot SMS routing, SMPP connections, and telecom integrations
- Collaborate with vendors, operators, and aggregators during outages or performance degradation
- Support configuration changes, system upgrades, and deployment activities
- Maintain documentation, incident reports, and operational procedures
- Contribute to continuous improvement of monitoring tools, routing strategies, and network reliability
- Coordinate technical setup of new interconnections (SMPP, SIP, SS7, VPN, etc.)
Requirements
- Bachelor’s degree in Computer Science, or related field
- 2+ years of experience in NOC, telecom, or messaging environments
- Experience with A2P SMS infrastructure or telecom networks
- Understanding of SMPP, TCP/IP, SIP/RTP fundamentals
- Experience monitoring network performance and troubleshooting incidents
- Familiarity with SMS routing, delivery reports, and traffic analysis
- Experience with packet capture (PCAP) analysis and log investigation
- Knowledge of monitoring tools, alerting systems, and incident workflows
- Understanding of telecom network architecture and routing logic
- Experience supporting integrations with telecom operators, aggregators, or enterprise platforms
Top Skills
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers.
At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners.
Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more.
Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta.
Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020.
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