Management Level
G
About Organization:
- EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees across UK, US, India and Poland, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.
- EQ's vision is to be the leading global share registrar, offering complementary services to its client base.
- EQ is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.
Key Responsibilities:
- Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
- Run pre-defined tasks and ensure the completion
- Monitor and do the basic troubleshooting of Backup
- Run and manage scheduled jobs and batch processes
- Website monitoring and IIS troubleshooting
- Work in 24 x 7 shifts
- Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
- Undertake Knowledge transfer from peers or clients during transition
- Prepare and update Documentation as applicable
- Manage the work within the agreed KPI/SLA as applicable Qualification & Skills
- New relic understanding is highly desirable. Understanding of synthetics and new relic configuration and alerting.
Good to have Skills:
- Candidates should have passed qualifying degree examinations and awarded bachelor’s degree. Preferable in engineering/technology
- Candidates should have 3 + years of experience in IT infrastructure monitoring
- Experience in handling Global clients remote support
- Prepare and Update the knowledge base as applicable
- Good Knowledge on windows servers, Azure cloud, NLB, Cluster, Backup management and Web applications.
- Excellent verbal and written communication skills in English.
- Basic knowledge of Microsoft SQL databases
- Knowledge on MS Exchange and Active Directory
- Basic knowledge of Print Services, TCP/IP and Network connectivity.
Desirable
- Preferable ITIL Foundation Trained/Certified
- Preferable MCSE or MCSM.
- ITIL v3 certification.
Personal Traits
- Excellent verbal and written communication skills in English.
- Highly process orientated
- Desire to learn and ability to quickly implement learnings.
- Troubleshooting skills
- Should be a good team player, highly motivated and ambitious
- Willingness 24 X7 Shifts
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Top Skills
What We Do
Our people and platforms engage customers with investments, connect businesses with markets, and enable organisations to grow.
Our vision is to be a leading global share registrar and transfer agent, offering complementary services in pensions and remediation, to help our customers succeed.
