Responsibilities:

1. Network Monitoring and Maintenance:

   • Monitor network performance, availability, and security using monitoring tools and systems.
   • Respond to alerts and notifications promptly to investigate and resolve issues.
   • Perform routine network maintenance tasks, including software updates, configuration changes, and patch management.

2. Incident Management:

   • Troubleshoot and resolve network-related incidents, outages, and service disruptions.
   • Document incident details, actions taken, and resolutions in the incident management system.
   • Escalate unresolved issues to higher-level support teams or vendors as necessary.

3. Change Management:

   • Implement approved changes to the network infrastructure following change management processes and procedures.
   • Coordinate with internal teams and stakeholders to schedule and execute planned changes with minimal disruption to operations.

4. Performance Optimization:

   • Analyze network performance metrics and identify areas for improvement.
   • Recommend and implement optimization strategies to enhance network performance, reliability, and scalability.

5. Documentation and Reporting:

   • Maintain accurate documentation of network configurations, procedures, and troubleshooting steps.
   • Generate regular reports on network performance, incidents, and maintenance activities for management review.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent experience.
• Proven experience as a NOC Engineer or similar role in a network operations environment.
• Strong understanding of network protocols, technologies, and best practices.
• Proficiency in network monitoring and troubleshooting tools (e.g., Nagios, SolarWinds, Wireshark).
• Experience with incident management and change management processes.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.

Working Conditions:

• This is a full-time position based in San Diego.
• Flexibility to work in rotating shifts, including nights, weekends, and holidays, as part of the NOC team's coverage schedule.