What success looks like in this role:
• Gains familiarity with service management concepts, practices and methodologies.
• With guidance, performs routine service management duties, including:
o Generating and distributing reports and/or providing dashboards for internal and Regular Clients,
o Assisting with Change, Problem, and other service management processes, and
o Performing routine Problem and Request management analyses.
• Maintains high standards of written communications.
• Reaches out to account representatives to understand service, reporting and other needs.
• Participate in a continuous service improvement program for in-scope ESM processes and services.
• Interfaces with internal resources to manage ESM processes on a day-to-day basis.
• Develops positive working relationships with internal account, service delivery and related teams.
• Ensures contractual service support requirements are understood.
• Escalates complex issues through the standard escalation process.
• Ensures that the ticket hygiene is maintained at high level.
• Develops and maintains positive working relationships with internal, support and client teams.
• Assists with special projects as assigned. Candidate should be willing to work on on 24*7 rotational shifts.
Skills Required :
NOC Operations, Networking ,ITIL Basics ,Data center, Servers and Infrastructure Monitoring
#LI-MI1
You will be successful in this role if you have:
BA/BS degree and 1-2 years’ of relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- NOC operations experience
- Networking knowledge
- ITIL basics (service management) knowledge
- Data center familiarity
- Servers and infrastructure monitoring experience
- BA/BS degree or equivalent experience
- 1-2 years relevant experience
- Willingness to work 24/7 rotational shifts
- Strong written communication and ticket hygiene
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
