Title - NOC Engineer
Location: Semarang, Central Java, Indonesia
Entity - Pt Circles MVNE Indonesia --- (a Circles company))
Full-time
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
We are currently looking for a NOC Engineer to join our Operations team. Work as part of a close-knit team of multilingual professionals, you will be supporting B2B customers worldwide.
The Opportunity
Maintaining the integrity and efficiency of Circle Aspire’s network infrastructure and from our customers.
Monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity. This role involves using specialized monitoring tools to detect anomalies and outages.
NOC engineers collaborate directly with Operations and Support teams to implement network upgrades. Additionally, NOC engineers provide first line answers to customers and execute tasks to upgrade the performance of the team. Adaptability, analytical skills, and a deep understanding of networking protocols are essential for success in this role.
The role includes but is not limited to:
-Utilizing monitoring tools to assess the performance and capacity of network servers and applications.
-Perform first-level incident support and resolution.
-Creating tickets for incidents and problems, directing them to the appropriate technical teams.
-Escalate hardware, software, and environmental alerts or malfunctions promptly.
-Collaborating to determine the root cause of any issues arising and following the appropriate escalation process.
-Deliver exceptional customer service, maintaining ongoing rapport to proactively ensure adherence to the relevant service level agreement.
-Maintain up-to-date procedural documentation provided by our technical teams and facilitate knowledge sharing within the team.
-Proactively providing feedback on the effectiveness and efficacy of policies and procedures.
Please note that this role covers 24/7 shifts (including nights, weekend, public holidays, and on-call, if
necessary).
About You
Success in this role requires adaptability, a sharp analytical mindset, and a deep understanding of networking protocols.
The ideal candidate should also possess:
-The ability to write clear and concise technical articles and procedures
- A proactive and solution-oriented mindset
- Excellent communication skills
- Strong proficiency in both spoken and written English
- A bachelors degree in Engineering or equivalent
- Experience with PHP development, Python and SQL is considered a plus
What we offer
- A flexible and collaborative work environment
- The opportunity to work with leading-telco technologies and global clients
- A supportive environment that values a proactive, hands-on mindset—take initiative, and you'll be
encouraged and supported to grow both personally and professionally
Contact Us
Should you have a question related to this job opportunity, please contact the People & Culture team via [email protected]
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What We Do
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, empowering telco operators launch and operate successful digital brands. Today, Circles is partnering operators in 14 countries with the mission to deliver delightful digital experiences to millions of people through our businesses. With Circles.Life, our digital lifestyle brand, we empower and delight customers across the world by offering digital experiences that go beyond traditional telco services. With Circles X, our digital telco technology empowers operators to launch digital telco brands from anywhere in the world. Built for operators by an operator, Circles X powers both Circles.Life and our partner operators’ digital telco brands. Circles is backed by global investors such as Sequoia, Warburg Pincus, EDBI and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators. To learn more, visit www.circles.co.
