Company Profile :
ProVal Technologies is a Orlando, based master managed services provider (MSP).
Our forte is managed services and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.
The company is driven by our core values (reflected by our name), and provides an excellent learning platform and career path to its employees. A culture
driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success
www.provaltech.com
Job DescriptionExp: 1-2 years
Location: Noida
Education: Any Technical Graduate
The NOC Engineer is responsible for
· Monitor network and Server alerts using NOC tools (24x7 shift support)
· Perform L1 troubleshooting for network, firewall, Windows server related incidents
· Monitor and manage firewalls, VPNs, and security devices
· Respond to alerts related to:
- Firewall health & traffic
- Network latency, packet loss, outages
- Security threats and policy violations
· Perform basic firewall tasks:
- Rule validation and implementation (as per SOP)
- VPN monitoring and basic troubleshooting
· Escalate unresolved issues to L2/L3 teams with proper documentation
· Follow incident, problem, and change management processes
· Maintain accurate ticket updates and shift handover notes
· Ensure SLA adherence and timely incident resolution
· Support routine checks, backups, and compliance monitoring
QualificationsREQUIRED SKILL SET:
· Basic understanding of TCP/IP, DNS, DHCP, VLANs, Routing & Switching
· Knowledge of LAN/WAN, VPN, NAT
· Hands-on exposure to firewalls such as:
o Palo Alto
o Fortinet
o Cisco ASA / Firepower
· Understanding of:
o Firewall rules & policies
o IDS/IPS concepts
o VPN (Site-to-Site & Remote Access)
o Network security fundamentals
Additional InformationShift Allowances
Overtime Allowance
Weekend support Allowance
Comp Off
Provident Fund
Medical Insurance
Top Skills
What We Do
ProVal Technologies provides technical consulting and support services to managed services providers or MSP's. Our expertise in the managed services space, allows us to bring industry and tool best-practices to other providers, enabling them to become more efficient, automate routine processes, improve SLA's, and focus on serving their clients.
