NOC Director

About the role:  

As the NOC Director, you will provide strategic leadership and operational oversight for Boldyn’s Network Operations Center. This role combines high-level planning with hands-on guidance to ensure operational excellence, customer satisfaction, and team performance in a 24x7x365 environment. You will influence organizational priorities, foster a culture of collaboration and innovation, and act as a trusted advisor to senior leadership and key clients. Based in our Las Vegas office, you will lead a team of NOC professionals, driving continuous improvement and aligning operations with Boldyn’s business objectives. 

What you’ll be doing:  

Leadership & Team Development 

• Lead and inspire a team of NOC leads and engineers, setting clear expectations and providing coaching, feedback, and career development opportunities. 

• Build an inclusive, high-performance culture that promotes psychological safety, collaboration, and continuous learning. 

• Drive accountability for team KPIs, SLA adherence, and operational excellence. 

Strategic Planning & Operational Oversight 

• Develop and execute NOC strategies that align with Boldyn’s business objectives and customer-first principles. 

• Oversee resource planning, shift scheduling, and workforce optimization for uninterrupted 24x7x365 operations. 

• Monitor operational health, identify risks, and implement proactive measures to ensure resilience and reliability. 

• Champion process improvements, automation, and analytics to enhance efficiency and scalability. 

Incident & Escalation Management 

• Act as the highest escalation point for critical incidents and client-impacting issues, ensuring timely resolution and clear communication. 

• Lead post-incident reviews, root cause analysis, and continuous improvement initiatives to prevent recurrence. 

• Maintain and enforce departmental SOPs, MAC procedures, and compliance standards. 

Client Engagement & Relationship Management 

• Serve as the primary NOC contact for key clients during escalations and strategic service reviews. 

• Build strong relationships with client technical and non-technical teams, ensuring expectations are met or exceeded. 

• Represent the NOC in strategic meetings and provide insights that influence client satisfaction and retention. 

Cross-Functional Collaboration 

• Partner with engineering, project management, and senior leadership to deliver on milestones and initiatives. 

• Contribute to change management, incident management, and escalation processes across the organization. 

• Share operational insights to inform business decisions and future planning. 

What you’ll bring: 

• Proven ability to lead diverse teams and inspire high performance in a fast-paced environment. 

• DAS experience preferred

• Strong strategic thinking and planning skills with a focus on operational optimization. 

• Exceptional communication and stakeholder management skills, both technical and non-technical. 

• Bachelor's degree in Computer Science, Engineering, or directly related field (or equivalent experience). 

• 7+ years of experience in enterprise-scale NOC operations, including 3+ years in leadership roles. 

• Deep understanding of routing protocols (BGP, OSPF, EIGRP), network security, and infrastructure. 

• Ability to influence decisions and build trust across organizational levels. 

Technical & System Skills 

• CCNA- Routing and Switching certification required; CCNP or equivalent certification preferred; wireless certifications (CWNA/CWNP, Cisco, Aruba) a plus. 

• Familiarity with ITIL processes and service management frameworks. 

• Experience implementing automation and analytics tools for operational efficiency. 

• Proficiency in incident, change, and escalation management processes. 

About us 

At Boldyn Networks, we’re reimagining the future of wireless connectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $150,000-$195,000
• Annual Bonus
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.  

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.