Cyber Advisors (CA) based in Maple Grove, MN , is looking for an experienced NOC Analyst. CA is a steadily growing IT managed services provider (MSP) and Cyber Security business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!
You can learn more about us at https://cyberadvisors.com/
This is a full-time hybrid or remote position based out of one of Cyber Advisors’ regional offices in Minnesota, Fargo, Salt Lake City, Schaumberg, Virginia, or North Carolina.
ROLES + RESPONSIBILIES:
This role will:
- Provide primary alert response and remediation including initial triage and basic troubleshooting of server, workstation, and network equipment.
- Maintain detailed troubleshooting documentation to ensure work performed is tracked accurately.
- Assist with routine maintenance and troubleshooting regular system updates and patch management to safeguard against vulnerabilities.
- Create and Maintain documentation for system configurations, processes, and procedures.
TECHNICAL SKILLS:
- Strong knowledge of TCP/IP and networking fundamentals
- Strong knowledge of operating systems (Windows and macOS) and server management.
- Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
- Broad knowledge of firewalls, switching and routing
- Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
- Broad knowledge of MS Office 365 administration
QUALIFICATIONS:
- Dedication to customer satisfaction and getting it right the first time.
- Demonstrate ability to explain complex technical concepts to a non-technical audience.
- Strong trouble-shooting skills across a broad and diverse population and environment.
- Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
- Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
- Appreciation of internal customer business, goals and objectives, strategies, and needs.
- Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
- Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
- Passion for great customer service.
- Long-standing curiosity and love of technology.
- Proven ability to work with little or no supervision.
- High-quality, detail-oriented approach to work.
- Well-developed organizational skills.
- Reliable and punctual.
- Ability to quickly learn new technologies.
- Interest in building a long-term career position.
EDUACATION + CERTIFICATIONS:
The successful candidate will hold:
- Associate’s degree in Information Technology or commensurate work experience
- Beginner to Intermediate level Microsoft certification, FortiNet FCP or similar certifications
- 2+ years IT experience (MSP experience preferred)
- Competitive salary depending on skills and experience.
- PTO and 8 Paid Holidays
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching
- Paid time off to train for continuing education
- Disability and Life Insurance
Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat
Skills Required
- Associate's degree in Information Technology or equivalent work experience
- Beginner to intermediate Microsoft certification, FortiNet FCP, or similar certification
- At least 2 years of IT experience
- MSP experience
- Strong knowledge of TCP/IP and networking fundamentals
- Strong knowledge of Windows and macOS operating systems and server management
- Knowledge of VMware or Hyper-V hypervisor technologies
- Knowledge of firewalls, switching, and routing
- Knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP
- Knowledge of Microsoft Office 365 administration
- Strong troubleshooting, technical documentation, communication, organizational, and customer service skills
- Ability to work independently, prioritize multiple tasks, and meet deadlines
What We Do
Cyber Advisors (CAI) is a privately held IT solution provider based in Maple Grove, MN, a northwestern suburb of Minneapolis. Since our start, back in 1997, CAI has grown from offering hardware, software and services to pushing the envelope on today's leading technologies for companies and agencies around the U.S. with a focus on network infrastructure. Incorporated in 2001 by Shane Vinup and Igor Bogachev, Cyber Advisors began its mission to provide right-sized solutions that reduce & mitigate network-related downtime (thereby maximizing employee productivity), ensure data security & availability, and enable your organization to contain IT-related costs. Whether you partner with Cyber Advisors for full managed services, staff augmentation, project-based engineering expertise, or hardware/software purchasing, you gain a trusted partner that recommends solutions specifically tailored to your business objectives. Whether you’re at the highest level of technical expertise or only know how to browse the Internet and use Microsoft Office, we ensure that you understand the solution being recommended from start to finish. That’s our promise.
