NOC Analyst - L2
Role Overview
The NOC Analyst L2 provides advanced
operational support for network, cloud, security, and infrastructure services.
This role is responsible for complex troubleshooting, root cause analysis,
problem management, vendor coordination, and mentoring L1 analysts while
ensuring high availability of enterprise environments.
Key Responsibilities
- Perform advanced troubleshooting for network, cloud, and
security-related incidents.
- Lead incident resolution for Priority 1 and Priority 2 outages.
- Conduct detailed Root Cause Analysis (RCA) and Problem
Management activities.
- Support Zscaler Internet Access (ZIA), Zscaler Private Access
(ZPA), and secure remote access environments.
- Troubleshoot routing, firewall, VPN, and application
connectivity issues.
- Manage cloud infrastructure incidents across Azure and AWS
platforms.
- Perform change implementations and maintenance activities.
- Coordinate with OEMs and third-party vendors for issue
resolution.
- Review infrastructure capacity, availability, and performance
trends.
- Mentor L1 analysts and support knowledge management
initiatives.
- Participate in major incident management and operational
reviews.
- Create and maintain technical runbooks and SOPs.
Technical Skills
Networking
- Advanced Routing & Switching
- BGP, OSPF, MPLS
- SD-WAN
- Enterprise VPN Technologies
- WLAN Fundamentals
Security & Zscaler
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Secure Web Gateway
- SSL Inspection
- Traffic Forwarding
- Proxy Troubleshooting
- Firewall Technologies
- SASE Concepts
- Zero Trust Architecture
Cloud Technologies
- Microsoft Azure
- AWS
- Cloud Networking
- Cloud Security Monitoring
- IAM & Identity Services
Infrastructure
- Windows Server Administration
- Linux Administration
- VMware Virtualization
- Active Directory
- DNS/DHCP Services
ITSM & Operations
- Incident Management
- Problem Management
- Major Incident Management
- Change Management
- Capacity & Availability Management
- ITIL Framework
Shift & Scheduling
- 24x7 rotational support
- On-call participation for critical escalations
- Planned maintenance and change window support
- Lead role during major incidents
Preferred Certifications
- ITIL 4 Foundation
- CCNP Enterprise or Equivalent
- Microsoft AZ-104 Azure Administrator
- AWS SysOps Administrator Associate
Highly Preferred Zscaler Certifications
- Zscaler Certified Administrator (ZCCA-IA)
- Zscaler Certified Architect (ZCCA)
- Zscaler Certified Cloud Administrator
- Zscaler Digital Transformation Administrator
Additional Preferred Certifications
- Palo Alto PCNSA/PCNSE
- Fortinet NSE 4+
- Cisco CyberOps Professional
- Microsoft SC-200 Security Operations Analyst
- AWS Security Specialty
Skills Required
- Advanced routing and switching knowledge, including BGP, OSPF, MPLS, SD-WAN, VPN, and WLAN
- Experience with Zscaler Internet Access, Zscaler Private Access, secure web gateways, SSL inspection, proxy troubleshooting, firewalls, SASE, and Zero Trust
- Experience managing cloud infrastructure incidents in Microsoft Azure and AWS
- Cloud networking, cloud security monitoring, IAM, and identity services knowledge
- Windows Server and Linux administration experience
- VMware virtualization, Active Directory, DNS, and DHCP experience
- Incident, problem, major incident, change, capacity, and availability management experience
- Availability for 24x7 rotational support, on-call escalations, and planned maintenance windows
- ITIL 4 Foundation certification
- CCNP Enterprise or equivalent certification
- Microsoft AZ-104 Azure Administrator certification
- AWS SysOps Administrator Associate certification
- Zscaler Certified Administrator, Architect, Cloud Administrator, or Digital Transformation Administrator certification
- Palo Alto PCNSA or PCNSE certification
- Fortinet NSE 4 or higher certification
- Cisco CyberOps Professional certification
- Microsoft SC-200 Security Operations Analyst certification
- AWS Security Specialty certification
What We Do
SRM Technologies is a global IT services company specialising in automotive technologies, digital transformation and product engineering services. We provide technology consulting, platform development, data analytics, artificial intelligence, cloud enablement, digital infrastructure, quality assurance, embedded software and design to manufacturing product solutions to various industries and enterprises across the North America, Japan, Europe and India. At the heart of our organization are passionate employees who embody our core belief - 'ideas@work.' We firmly believe that ideas and innovation truly matter only when they create a meaningful impact on our customers' businesses and the lives of their end customers. Therefore, we prioritize the practical application of these ideas and their transformative impact through our talented and ever-growing workforce. 𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢
