The Role
Monitors customer network infrastructure, responds to alarms, creates and updates trouble tickets, performs basic connectivity troubleshooting, escalates complex incidents, communicates with customers and internal teams, documents solutions, and participates in on-call rotations. The role follows established procedures and supports broadband network operations in an in-office environment.
Summary Generated by Built In
JSI invites you to join our team as an NOC Analyst I on our NOC team in our Lubbock, TX office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures.
We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures.
Responsibilities
- Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms.
- Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
- Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
- Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to the appropriate resources.
- Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
- Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference.
- On-Call: Participate in an on-call rotation as needed.
Qualifications
Required:
- Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to learn new software quickly.
- Problem Solving: Ability to follow logical workflows and written instructions to resolve basic issues.
- Communication: Strong verbal and written communication skills; ability to remain professional under pressure.
- Customer Service: Experience interacting with customers or clients in a support capacity.
- General Networking: Basic understanding of Internet connectivity, IP addressing, and how routers/switches function.
- Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
- Must be willing to work in-office at our Lubbock, TX location.
- Must have reliable transportation to and from the office.
- Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply.
- Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.
Preferred:
- Ticketing: Prior exposure to ticketing systems or data entry is a plus.
- Monitoring: Experience with network monitoring tools or dashboards is a plus.
- Reliability: Demonstrated history of punctuality and consistent attendance.
- Initiative: A self-starter who seeks out additional tasks or learning opportunities during downtime without needing constant supervision.
- Attention to Detail: Ability to follow detailed instructions without skipping steps.
Benefits & Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k))
- Generous PTO and wellness opportunities.
- Ongoing professional development and educational opportunities.
About
To learn more about JSI, visit us at jsitel.com.
Skills Required
- Familiarity with general computing, Windows, web browsers, and Microsoft Office
- Ability to learn new software quickly
- Ability to follow logical workflows and written instructions
- Strong verbal and written communication skills
- Ability to remain professional under pressure
- Customer or client support experience
- Basic understanding of Internet connectivity, IP addressing, routers, and switches
- Familiarity with basic computer hardware and cabling, including Ethernet and fiber jumpers
- Willingness to work in-office in Lubbock, Texas
- Reliable transportation to and from the office
- 0-2 years of work experience
- High school diploma or GED
- Associate or bachelor's degree in a technical field
- Prior exposure to ticketing systems or data entry
- Experience with network monitoring tools or dashboards
- History of punctuality and consistent attendance
- Self-directed initiative during downtime
- Ability to follow detailed instructions without skipping steps
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The Company
What We Do
JSI is a full-service consulting firm that provides financial, engineering, management, regulatory, and strategic guidance to independent communications and broadband providers. With over 60 years of experience, the company helps clients modernize networks, secure funding, and achieve sustainable growth. JSI operates as a unified partner, offering end-to-end solutions that empower rural and regional providers to expand their reach and compete effectively in the rapidly evolving digital landscape.
