NOC 64300 - Maîtres d'hôtel and hosts/hostesses

Provide a polished front-of-house experience by welcoming guests, managing reservations, and directing seating. Maintain high hospitality standards while coordinating service flow between guests and operational teams.

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• Greet and welcome guests upon arrival, manage reservations, and coordinate seating assignments using reservation systems.
• Monitor dining room flow and adjust table rotations and waitlists to optimize service and minimize guest wait times.
• Supervise and support front-of-house personnel, assign duties, and provide on-the-floor guidance during service.
• Address guest inquiries, special requests, and complaints promptly and professionally to ensure guest satisfaction.
• Communicate guest needs, dietary restrictions, and timing requirements to kitchen and service staff to ensure seamless service.
• Maintain and update reservation logs, seating charts, and daily shift notes; assist with billing coordination as required.

• Secondary school diploma or equivalent; post-secondary education or training in hospitality is an asset.
• Previous experience in a host, maître d', or other front-of-house role preferred.
• Familiarity with reservation and point-of-sale systems and basic computer proficiency.
• Strong verbal communication and customer service skills; bilingual ability (English/French) considered an asset.
• Availability to work flexible shifts, including evenings, weekends, and holidays, and ability to stand for extended periods.
• Excellent organizational skills, attention to detail, and ability to perform under pressure in a fast-paced environment.

• Guest relations and customer service
• Reservation and table management
• Clear verbal communication and interpersonal skills
• Conflict resolution and problem-solving
• Team leadership and staff coordination
• Time management and multitasking

Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.

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