We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The NOA (Notice of Action) Letter Clinical Auditor is responsible for auditing NOA letters for both Medicare and Medicaid markets, in order to ensure compliance with regulatory guidelines, clinical accuracy, and clarity. This full-time telework role requires a detail-oriented professional who can assess letters for readability, grammar, spelling, and correct use of clinical definitions. The auditor will review requests across pharmacy, medical, dental, and behavioral health services. Based on volume, the auditor may also assist in completing letters and faxes.
Key Responsibilities
- Audit NOA letters for compliance with AHCCCS (Arizona Health Care Cost Containment System), CMS (Centers for Medicare & Medicaid Services), and other regulatory standards.
- Ensure letters are easy to understand, free of spelling/grammar errors, and clinically accurate.
- Review and validate clinical definitions and terminology used in letters.
- Audit requests across multiple service types: pharmacy, medical, dental, and behavioral health.
- Provide feedback to letter writers and team leads to support quality improvement.
- Track audit results and identify trends or recurring issues.
- Collaborate with QA (quality assurance) and Training teams to refine audit tools and update training materials.
- Participate in calibration sessions to ensure consistency in audit standards.
- Stay current with changes in clinical guidelines and regulatory requirements.
- Assist in completing NOA letters and faxes when needed due to volume.
- Help translate complex medical language into member-friendly terms.
Required Qualifications
- Active or unrestricted LPN licensure in the state of residence.
- Must reside in Arizona, California, Washington, Oregon, or Nevada.
- 2+ years of experience in healthcare.
- Minimum 1 year of experience navigating internal/external computer systems, including an ability to interpret clinical documentation and apply policy guidelines.
- Demonstrated proficiency in Microsoft Suite, including spell and grammar check.
Preferred Qualifications
- Strong attention to detail and analytical skills.
- Excellent written and verbal communication skills.
- Experience with behavioral health or ABA (Applied Behavior Analysis) services.
- Prior experience in a managed care or Medicaid/Medicare environment.
- Familiarity with QNXT or similar systems.
- Ability to explain complex medical concepts in plain language.
Education
- Associate’s degree in Practical Nursing and/or LPN vocational certification/diploma.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$22.40 - $53.53This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/13/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
