Essential Duties & Responsibilities
- Create and maintain customer relations ensuring the POC is aware of their customer base and the customers are aware of whom their NMCI POC is.
- Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required.
- Maintain effective communication with other NMCI POC’s especially as employees move throughout the organization.
- Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements.
- Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff members.
- Maintain familiarity with the NAVAIR NMCI Portal, NMCI Websites & other NMCI documentation.
- Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the NAVAIR CTR to ensure seat orders are cost effective and accurate.
- Respond to data calls in accordance with specific directions provided.
- Maintain local records (spreadsheets, databases, etc.) of Competency/PMA data.
- Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team.
- Elevate issues regarding receipt of proper (ordered) equipment and incomplete seat/service delivery within allotted timeframes to the NAVAIR CTR Team.
- Verify that users requesting legacy applications have the required software license(s) or are covered by Navy-wide licensing.
- Elevate issues to NAVAIR CTR Team as required for disputes between customers and the NMCI contractor.
- Report changes or emerging requirements (i.e. external connectivity, print, kiosk, etc.) to the NAVAIR CTR Team.
- If required by the site, ensure RDT&E equipment and kiosk computers meet valid requirements and are properly identified.
- Ensure co-workers are kept up to date on NMCI status and compliance with guidance distributed by the NMCI CTR Team.
- Attend regularly scheduled and other scheduled meetings specifically the NMCI War Room and site-specific POC meetings to remain informed on NMCI implementation policies, procedures, and current user issues.
- Maintain working knowledge of MAC policies and procedures, ensuring proper format and correct data fields are populated during creation, and ensuring completion in accordance with customer requirements and time constraints.
- Ensure users document all problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems.
- Elevate unsolvable end user problems to NAVAIR CTR, CTR Staff members or other appropriate entities to elevate to the NMCI contractor after following established NMCI processes (such as opening a trouble ticket with NMCI Help Desk).
- Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings. Submit MAC requests and assist with processing SAAR/SAAR-N forms. Assist with data migration and backups and validate asset information for machine refreshes.
- Provide Technical assistance to customers with software, hardware and connectivity issues.
- Assist customers with audio-visual equipment to include conference room set-up for VTCs, phone conferences and both unclassified and classified meetings.
- Assist customers with set-up of desktop/laptop workstations (i.e. people new to office/switching desks).
- Maintain/update Outlook distribution lists and share drive and SharePoint permissions. Assist with share drive/SharePoint maintenance/organization.
- Coordinate with customers and Base Telephone Office regarding desktop phones and mobile device requirements.
Required Skills/Experience
- Clearance Required: TS/SCI
- 3+ years of experience
- Knowledge and experience supporting customers with computer hardware and software
- Written/oral communication skills
- Proficient in Microsoft products - Outlook, Excel, Word, TEAMS
- Strong attention to detail of identified data elements
- Ability to work as a member of a team
- Strong work ethic, commitment to producing optimum results for each given task
- Willingness to pitch in and help with whatever task is needed to get the job done
Application Deadline: 3/16/2026
#cjpost #LI-ONSITE
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
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What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts. Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face. SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements. Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
