AMERICAN SYSTEMS is seeking our next Support Specialist II !!!
AMERICAN SYSTEMS is seeking Systems Support Specialist II personnel to support the NISSC 3 program at Cheyenne Mountain, Colorado. These positions deliver technical and operational support for multiple mission systems by providing onsite and oncall coverage for system administration, troubleshooting, maintenance, and user support in a TS/SCI environment. The Systems Support Specialists will help ensure system availability, data integrity, and highquality operational documentation.
Responsibilities- Provide onsite and oncall system administration and operational support for multiple mission systems at Cheyenne Mountain.
- Troubleshoot and resolve hardware, software, network, and system performance issues affecting mission operations.
- Conduct preventive and corrective maintenance, including applying patches, updates, configuration changes, and performance tuning.
- Provide user support and training for system access, basic operations, and issue resolution.
- Collect, maintain, and update operational logs, incident and deficiency reports, and checklists in accordance with program and security standards.
- Perform incident response, including initial triage, escalation, coordination with highertier support, and closure documentation.
- Execute backup and restore operations to ensure data integrity, availability, and continuity of operations.
- Support system administration and basic database support tasks as needed to maintain operational environments.
- Oversee procedural compliance and ensure all records, logs, and reports meet required operational, security, and audit standards.
- Act as a technical resource for performance optimization, data integrity, role continuity, and support to management status reporting.
Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field,
OR Equivalent DoW/Military training in systems administration, network operations, or a related technical discipline.
4–6 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, missioncritical (DoW or similar) environments.
Expertise in system administration and troubleshooting to support multiple mission systems.
Strong skills in preventive and corrective maintenance to ensure system availability and operational readiness.
Experience providing responsive user support and training.
Proficiency in managing process documentation, operational logs, and incident/deficiency reports.
Experience supporting incident response, backup/restore, and documentation activities in accordance with established procedures.
Ability to support performance optimization efforts and oversee compliance with procedural and documentation standards.
Minimum: Active TS/SCI clearance required to start.
Holds a DoW 8140 qualifying certification; one or more of the following (or equivalent) is required/preferred: Cloud+ / GSEC / Security+ / SSCP
Notice of Anticipated Employment OpportunitiesThese positions are being posted in anticipation of future employment opportunities, which may become available beginning around June 2026. Actual hiring and start dates will depend on contract award, organizational needs and other factors. Candidates may be considered for these or similar positions as opportunities arise.
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $82,100.00/Yr. - USD $137,000.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO StatementEEO Race/Sex/Disability Status/Veteran Status
Skills Required
- Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, or equivalent DoW/military training
- 4–6 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, mission-critical environments
- Expertise in system administration and troubleshooting for multiple mission systems
- Strong preventive and corrective maintenance skills
- Experience providing user support and training
- Proficiency managing process documentation, operational logs, and incident or deficiency reports
- Experience with incident response, backup and restore operations, and procedural documentation
- Ability to support performance optimization and procedural compliance
- Active TS/SCI security clearance required to start
- DoW 8140 qualifying certification, such as Cloud+, GSEC, Security+, SSCP, or equivalent
What We Do
AMERICAN SYSTEMS is an employee-owned government services contractor that delivers professional, technical, information technology, engineering, analysis, testing, evaluation, and training solutions for complex national-priority programs. Based in McLean, Virginia, the company supports federal customers—particularly defense and other Department of Defense missions—with mission-essential and information engineering, digital engineering, systems integration, cybersecurity, cloud, data, and lifecycle IT services across critical public-sector environments.
