Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

As a Night Manager, you are responsible for managing the activities at the Front Desk during the overnight shift.  Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. supervising the entire hotel during the overnight shift and being familiar with all Front Office, Reservation, Housekeeping, and Concierge, Valet Parking and Telephone policies and procedures.

What you will do:

• Create daily operations report with relevant information that is taking place around the Resort.

• Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.

• Personally handles all guest relocations according to established guidelines.

• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

• Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities.  Coordinates arrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

• Assures that all financial and credit procedures are followed.  When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.

What you bring:

• Proficiency in written and spoken English and Spanish.

• Previous experience in a similar position

• Management experience preferred.

• Strong crisis management skills

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!

• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching!

• Time off plans starting on the day of hire!

• An opportunity to be a part of a cohesive team in an inclusive work environment!

• Complimentary and discounted hotel stays around the world!

• Wellbeing and mental health initiatives and focused company!

• Embracement and promotion of diversity in our workplace!

• Complimentary employee meals and beverages!

• Tuition reimbursement!