Sarian Solutions Inc.

NICE Developer

Posted 2 Months Ago

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Plano, TX, USA

In-Office

Senior level

Information Technology • Software • Consulting • Cybersecurity

The Role

Senior NICE developer responsible for supporting and maintaining NICE v3.1/4.1 and NICE Perform applications, managing call/voice recording systems, performing health checks, handling L1-L3 production support, using monitoring/scheduling tools, troubleshooting incidents/problems, and providing off-hours support for high-priority issues and releases.

Summary Generated by Built In

Company Description

Sarian Solutions Inc.

Trusted Partner for your all IT Needs.

Job Description

Job Title: NICE Developer

Location: Plano, TX

Duration: Full-Time

Job Description:

· 7 + years of relevant IT experience in NICE v3.1/4.1 systems (mandatory)

· Experience with call and voice recordings systems.

· Awareness of maintenance activities/health checks for NICE systems and NICE perform applications.

· Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used Monitoring / Scheduling tools.

· Experience in incident and problem management and the ability to identify cross functional or technical issues and trouble shooting skills.

· Ability to be flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to development & infrastructure releases.

Additional Information

Looking forward to hear & work with you soon.

Thanks & Regards

Mohammed Riyaz

Sarian Solutions, Inc.

an IT solutions company

Work: 732-790-2266 x 201|Fax: 732-790-0944

E: Riyaz(AT)sariansolutions.com | G: riyaz.ross(AT)gmail.com

W: www.sarianinc.com

Skills Required

7+ years relevant IT experience in NICE v3.1/4.1 systems
Experience with call and voice recording systems
Awareness of maintenance activities and health checks for NICE systems and NICE Perform applications
Experience handling production support roles (L1/L2/L3)
Hands-on experience using at least 2-3 widely used monitoring or scheduling tools
Experience in incident and problem management and troubleshooting skills
Willingness to work extended hours and weekends as needed

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The Company

65 Employees

Year Founded: 2003

What We Do

Sarian Solutions Inc. is a global information technology and business solutions provider specializing in IT consulting and staffing services. The company delivers comprehensive business solutions using digital technologies including cloud, mobile, security, and data analytics. As a trusted partner, they empower businesses of all sizes to achieve digital transformation through custom software development, strategic guidance, and global talent acquisition.