As an Risk Management & Compliance (RM&C) Lead working within the Compliance, Conduct and Operational Risk (CCOR) organization supporting Responsible Banking, you will champion the firm's business principles to treating customers fairly by partnering with Line of Business and global/regional CCOR and Legal teams to ensure quality products and services are delivered in accordance with these principles.
Job Responsibilities
- Identify potential concerns and control gaps, determine the root cause of issues, and ensure stakeholders develop and implement appropriate corrective actions
- Execute on key strategic Compliance initiatives within the context of the firm’s global compliance mandate
- Work collaboratively with team members across LOBs and staff areas and participate actively in working groups
- Develop compliance monitoring and testing plans and execute them, manage policy and training initiatives
- Operate as a subject matter expert by providing independent oversight and risk analysis against business plans of action driven by legislative change, regulatory guidance, or industry focus
- Engage with business, CCOR, and Legal partners on an ongoing basis to provide subject matter expertise related to responsible banking laws and regulation
- Stay informed of impacts to your coverage area, including existing and emerging issues, complaint volumes and trending, applicable legal obligations, and risk assessments of in-scope lines-of-business
- Assess compliance risks, identifying control gaps, determining root causes, and driving corrective action through issue management processes.
- Develop and execute compliance monitoring, testing, risk assessment, oversight, or control evaluation activities.
- Manage multiple priorities and highly sensitive information in a fast-paced, deadline-driven environment.
- Synthesize information from multiple internal and external sources into actionable risk insights, reporting, and recommendations for stakeholders.
Required Qualifications, Capabilities, and Skills
- 5+ years of relevant Compliance or related experience, including risk management, regulatory operations, audit, legal, or other control management functions.
- Strong knowledge of regulatory compliance frameworks, compliance risk management principles, and financial services industry requirements.
- Knowledge of consumer protection and responsible banking regulatory requirements affecting financial services products and services.
- Ability to interpret and apply laws, regulations, regulatory guidance, and industry developments to business processes, controls, and risk management activities.
- Ability to establish credibility and build strong partnerships with senior business leaders, control functions, Legal, and Compliance stakeholders globally.
- Ability to influence cross-functional partners and lead complex initiatives in a highly regulated environment.
- Strong analytical, problem-solving, and critical-thinking skills, with experience collecting, analyzing, and synthesizing information from diverse sources.
- Experience leveraging data analytics, Artificial Intelligence (AI), and Large Language Models (LLMs) to support regulatory intelligence, complaint monitoring, risk identification, and compliance oversight activities.
- Experience analyzing complaint, risk, control, regulatory, and other structured and unstructured data sources to identify trends, emerging issues, potential control gaps, and compliance risks.
- Excellent written, verbal, and presentation communication skills, including the ability to communicate complex regulatory and compliance concepts to diverse audiences.
- Strong technical proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and other reporting and collaboration tools.
Preferred Qualifications, Capabilities, and Skills
- JD, MBA, or Bachelor's degree
- Field-related professional certification (i.e., Certified Regulatory Compliance Manager (CRCM)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of relevant Compliance or related experience, including risk management, regulatory operations, audit, legal, or control management functions
- Strong knowledge of regulatory compliance frameworks, compliance risk management principles, and financial services industry requirements
- Knowledge of consumer protection and responsible banking regulatory requirements affecting financial services products and services
- Ability to interpret and apply laws, regulations, regulatory guidance, and industry developments to business processes, controls, and risk management activities
- Ability to establish credibility and build partnerships with senior business leaders, control functions, Legal, and Compliance stakeholders globally
- Ability to influence cross-functional partners and lead complex initiatives in a highly regulated environment
- Strong analytical, problem-solving, and critical-thinking skills
- Experience collecting, analyzing, and synthesizing information from diverse sources
- Experience leveraging data analytics, Artificial Intelligence, and Large Language Models to support regulatory intelligence, complaint monitoring, risk identification, and compliance oversight
- Experience analyzing complaint, risk, control, regulatory, and other structured and unstructured data sources to identify trends, emerging issues, control gaps, and compliance risks
- Excellent written, verbal, and presentation communication skills
- Strong technical proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and other reporting and collaboration tools
- JD, MBA, or Bachelor's degree
- Field-related professional certification, such as Certified Regulatory Compliance Manager (CRCM)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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