NextGen Operations Technician

Reposted 17 Days Ago
Be an Early Applicant
Allen, TX
Hybrid
55K-60K Annually
Junior
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
We help people be their best in the moments that matter.
The Role
The NextGen Operations Technician handles incident response for 911 emergency call systems, troubleshooting IP network connectivity, and providing technical support while ensuring service quality in high-availability environments.
Summary Generated by Built In
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.


Department Overview
The Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).
Job Description

Work schedule for the NextGen Operations Technician:

Must be able to work a 10-hour shift

Day Shift

Sun - Wed, 7:00 am to 5:30 pm (Central Time)

Location

Work is primarily performed onsite at the Allen, TX, office location. 

General responsibilities

NextGen Operations Technicians execute high-availability incident response for remote-hosted and Cloud-enabled customer operations. 

  • ServiceNow Incident Management, Change Management, and Problem Management

  • Remote network surveillance and event response

  • Triage and resolution of service-impacting incidents within SLA’s

  • Participation in complex troubleshooting with next-tier SME’s

  • Customer-facing technical support delivered via telephone, email, and web portal

  • Stakeholder communication during service-impacting events

  • Vendor ticket management

Qualifications 

  • Working knowledge of IP networking and interoperability standards

  • 1+ years of experience troubleshooting IP network connectivity

  • 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.

  • Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.

  • Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)

Preferred Skills

  • Network Operations or Telecommunications industry experience

  • Cisco CCST or CCNA certification a plus

  • ITIL Certification

  • AWS Cloud surveillance

 This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: :$55,000- $60,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1


Basic Requirements
  • Minimum of a high school diploma or equivalent

  • 1+ years of relevant Networking experience

  •  Must be able to obtain background clearance as required by government customer

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Top Skills

Aws Cloud
Bgp
Ip Networking
Mpls
Servicenow
Sip
Vpn

What the Team is Saying

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The Company
HQ: Chicago, IL
21,000 Employees
Year Founded: 1928

What We Do

About Motorola Solutions | Solving for safer

Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Why Work With Us

We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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Motorola Solutions Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We believe that the next big idea can come from anyone, anywhere, at any time. That’s why we offer office-based, hybrid and remote working models, where Motorolans can do their best work wherever they work best.

Typical time on-site: Flexible
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