Mercy Audiology is seeking a compassionate, detail-oriented Hearing Technician to join our growing team in O'Fallon, Missouri. This position plays a vital role in supporting audiology services and newborn hearing screening programs while creating an exceptional experience for patients and families.
If you enjoy working in healthcare, providing outstanding customer service, and helping patients improve their quality of life through hearing care, we'd love to hear from you.Position Details:What You'll Do
As a Hearing Technician, you will support both clinical and administrative functions within our Audiology department, including:
- Perform newborn hearing screenings utilizing OAE and ABR testing methods
- Obtain and document appropriate patient and family history information
- Provide excellent customer service to patients, families, and healthcare professionals
- Assist with patient check-in, registration, scheduling, and front desk workflows
- Support hearing aid services, including non-billable hearing aid maintenance and repairs
- Collaborate with audiologists, nursery staff, and other healthcare team members to ensure seamless patient care
- Maintain accurate documentation and patient records
- Follow all safety, infection prevention, confidentiality, and patient rights policies
- Adapt schedules and workflows to meet patient volume and operational needs
- Learn and implement new audiology technologies and equipment as they become available
What We're Looking ForMinimum Qualifications
- Associate degree or equivalent college credit
- Strong communication and interpersonal skills
- Ability to work independently and accurately
- Customer-focused approach with a passion for helping patients and families
- Ability to work effectively with healthcare professionals and the public
Preferred Qualifications
- Bachelor's degree in a healthcare-related field
- Previous patient care experience
- Previous hearing testing or audiology experience
- Experience working in a medical office, clinic, or hospital setting
Why Mercy?
At Mercy, our mission is clear: bringing to life a healing ministry through compassionate care and exceptional service.
This position offers:
✅ Full-time schedule (40 hours/week)
✅ No weekends
✅ No holidays
✅ Stable daytime hours
✅ Opportunity to work alongside experienced audiologists
✅ Meaningful patient interactions with infants, families, and adults
✅ Career growth within a nationally recognized healthcare organization
✅ Supportive and mission-driven work environment
About Mercy Audiology
Mercy Audiology provides comprehensive hearing healthcare services, including newborn hearing screening, diagnostic testing, hearing aid services, and patient education. Our team is committed to delivering exceptional care while helping patients and families navigate their hearing healthcare journey with confidence.
Apply today and help Mercy continue its mission of delivering compassionate, patient-centered care to our communities.
Why Mercy?From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Skills Required
- Associate degree or equivalent college credit
- Strong communication and interpersonal skills
- Ability to work independently and accurately
- Customer-focused approach with a passion for helping patients and families
- Ability to work effectively with healthcare professionals and the public
- Bachelor's degree in a healthcare-related field
- Previous patient care experience
- Previous hearing testing or audiology experience
- Experience working in a medical office, clinic, or hospital setting
Mercy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercy and has not been reviewed or approved by Mercy.
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Healthcare Strength — Day‑one medical, dental, vision, and pharmacy coverage is available for many benefit‑eligible roles, alongside options like disability, FSAs, EAP, wellness, and other add‑ons. Coverage breadth and immediate eligibility are highlighted across role postings and benefits guides.
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Retirement Support — Automatic enrollment in the MyRetirement 401(k) includes a per‑paycheck employer match and an additional annual service contribution for eligible co‑workers. This layered design provides ongoing support for long‑term savings.
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Leave & Time Off Breadth — A combined PTO bank (holidays, vacation, short‑term illness) plus an Extended Sick Bank and Paid Parental Leave are standard components. Accruals start quickly and can increase with tenure, with some locations also offering Volunteer Time Off.
Mercy Insights
What We Do
Mercy, named one of the top five large U.S. health systems for four consecutive years by IBM Watson Health, serves millions annually. Mercy is one of the nation’s most highly integrated, multi-state health care systems, including more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has 900 physician practices and outpatient facilities, 2,400 Mercy Clinic physicians and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. Mercy’s Virtual Care Center is the world’s first such facility dedicated to care outside its own walls, monitoring patients 24/7/365 across the country, using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach. Mercy was among the first health care organizations in the U.S. to have an integrated electronic health record (EHR) connecting all points of care. Mercy Technology Services’ broad use of its EHR has been recognized at one of the highest possible levels by Epic.
