New Studio Opening Project Manager

Key Responsibilities

1. Project Leadership
• Manage the end-to-end opening process for new studios, ensuring every milestone—from Onboarding to Grand Opening—is completed to brand standards.
• Act as the central point of contact for Franchise Owners, driving accountability and progress throughout each project.
• Anticipate challenges and obstacles, and ensure all stakeholders have the tools and information needed for success.
 
2. Coaching & Support
• Serve as a trusted advisor and coach throughout the pre-opening journey.
• Conduct group training calls and one-on-one sessions to guide Owners through training, operations, and readiness tasks.
• Lead In-person Operational Readiness Trainings for Owners and General Managers.
• Educate Owners and General Managers on key business systems (e.g., Mindbody, payroll, scheduling, and reporting) and operational best practices.
• Provide direction on staffing, brand standards, and daily operations to ensure a strong foundation post-opening.
• Promote confidence and independence among Franchise Owners through proactive guidance and clear communication.
 
3. Cross-Department Collaboration
• Partner with the Field Marketing team to align pre-launch marketing initiatives and timelines with opening schedules.
• Collaborate with Product and Talent team to coordinate hiring and training timelines.
• Liaise with the Construction team to track site progress and ensure studio readiness aligns with construction timelines.
• Partner with Business Management team to onboard new franchisees and participate in business planning.
 
4. Operational Systems & Process Management
• Support department with continually refining project workflows, templates, and reporting for new openings.
• Support with system setups and account activations for new franchisees.
• Maintain and evolve pre-opening checklists, milestone trackers, and onboarding documentation to improve clarity and efficiency.
• Identify opportunities to optimize processes, enhance communication, and scale support as the network grows.
 

What You Need to be Successful

• You are a natural coach and communicator, able to motivate and guide new franchise owners with clarity and confidence.
• You thrive on organization and process, maintaining visibility across multiple projects and timelines.
• You bring hands-on experience in boutique fitness or service-based operations, with a strong understanding of client experience and team training.
• You’re energized by collaboration, working seamlessly across departments to move projects forward.
• You enjoy problem-solving, staying calm under pressure while finding efficient, creative solutions.
• You’re passionate about fitness, wellness, and the JETSET brand, and embody its elevated, community-driven ethos.
 

Key Attributes

• Project Leader: Balances strategic oversight with hands-on execution to keep openings on track and aligned with brand standards.
• Collaborative: Builds strong relationships with internal teams and franchisees to ensure clear communication and accountability.
• Detail-Oriented: Maintains meticulous attention to checklists, deadlines, and quality standards.
• Adaptable: Thrives in a fast-paced, evolving franchise environment with shifting priorities.
• Service-Oriented: Dedicated to supporting franchisees and ensuring their success from day one.
• Startup Experience (Desired): While not required, experience in a startup environment would be beneficial due to the dynamic nature of scaling operations and managing multiple stakeholders simultaneously.
 

Requirements

• Education: Bachelor’s degree in Business, Hospitality, or a related field (or equivalent experience).
• Experience: 3–5 years in operations, client services, training, project management, or boutique fitness management.
• Industry Knowledge: Proven experience in boutique fitness and proficiency in Mindbody required.
• Technical Skills: Proficiency in learning management systems platforms and project management tools.
• Soft Skills: Strong communication, training, and interpersonal skills; capable of influencing and motivating others.
 

Travel & On-Site Requirements

This is a hybrid role with regular on-site presence at the HQ office in Miami, FL. Occasional travel may be required for on-site studio opening support.