The Commercial Products & Partnerships team of American Express International (Japan) is dedicated to developing and enhancing both new and existing commercial product capabilities for the Small Business Services (SBS) and Corporate segments, leveraging American Express’s internal and external resources. This role is responsible for developing new business features through partnerships and capabilities as well as project management across both the SBS and Corporate segments.
We are seeking a manager who fosters a culture that encourages thoughtful experimentation, calculated risk‑taking, and rapid learning, and who can deliver high‑impact new products and services while effectively manage various commercial projects to help American Express continue winning in the commercial segments.
The successful candidate will demonstrate a strong sense of ownership as a self‑starter, effective project management capabilities, and excellent skills in managing both internal and external stakeholders. Proficient communication skills in both Japanese and English are required.
Responsibilities• Develop and implement strategic plans for new commercial capabilities.
• Drive new product initiatives that expand commercial transaction and cash flow solutions beyond traditional card rails.
• Lead and Manager key projects that as project leader for commercial segments.
• Proactively embrace a mindset of experimentation and continuous learning to identify new business opportunities through the study of international best practices and in‑depth customer and competitor analyses.
Qualifications• Strong communication skills, with the ability to influence, challenge, and drive change in both Japanese and English.
• Proven track record of leading, or being deeply involved in, the delivery of new partnerships or products.
• Robust project management expertise, particularly in new product or partnership development.
• Self‑motivated, with demonstrated capability in strategic planning supported by advanced, data‑driven analytical skills.
• Open‑minded and adaptable, with a strong willingness to acquire new knowledge and skills.
• Fluency in written and spoken Japanese, and business‑level proficiency in English.
• While not required, prior working experience with a bank, alternative or consumer finance provider, or a closely related industry is highly preferred.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Proven track record of leading new partnerships or products
- Robust project management expertise in product or partnership development
- Strong communication skills in Japanese and English
- Strategic planning supported by data-driven analytical skills
- Prior experience with a bank or finance provider is preferred
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
