Location: Hybrid/Croydon
Salary: London - £29,156 - £36,445 per annum / National - £26,665 - £33,332 per annum
Hours: 36 per week (2-week rota, details below)
Contract Type: Permanent
Are you committed to delivering excellent customer service?
If you have a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills, then this could be a great opportunity for you to join our Customer Service Sales team.
With experience using telephony and CRM systems, you’ll be responsible for delivering high-quality inbound and outbound services through various channels, including telephony, postal mail, email, web services, and self-service portals.
You’ll take ownership of customer enquiries and handle them effectively, proactively, and positively, ensuring that accurate information is provided and that inquiries are managed efficiently in accordance with targets.
Using your excellent organisational skills and ability to prioritise your own workload, you’ll carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required. Looking after customers who are interested in purchasing a property, discussing options and providing them with accurate and helpful guidance will be at the forefront of your role. With experience of working in a fast-paced or sales-related customer services environment, you’ll be able to manage conversations and/or resolve concerns/complaints effectively and sensitively, acting as the first point of contact where possible.
Proficient in using Microsoft packages, such as Outlook, Excel and Word, utilising a CRM system and telephony software, you’ll work well within a team environment and demonstrate a professional and approachable attitude.
The Customer Service Sales team currently work on a 2 week rota between 08:30 and 19:30 Monday to Friday and alternate Saturdays 10:00 to 16:00.
If this sounds like an opportunity for you, please review the full role profile, New Homes Advice Executive and Behaviours & Mandatory Accountabilities OD level 6, before applying.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Closing Date: Monday 20th October 2025 at midnight.
This is a hybrid role with a base location at our offices in Croydon. Candidates will be expected to work from the office at least one day per week. Please note that our Croydon office will be closing at the end of the year, but we’re working on securing a new office space.
If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.
Applicants must be able to travel across regions as required.
This post is subject to a Standard Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Top Skills
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
