SMX is seeking a highly analytical Business Analyst with hands‑on production support experience and a proven ability to perform deep research, root‑cause analysis, and system investigation. This role focuses on understanding complex system behaviors, translating business rules into actionable technical requirements, and driving issue resolution across cross‑functional teams.
This position supports a Boston, MA - based customer. The role is primarily remote with occasional onsite meetings.
Essential Duties & Responsibilities
Production Support & Research Analysis
- Investigate and troubleshoot complex system issues by analyzing data, system logic, and business rules.
- Conduct deep‑dive research to understand current‑state processes, identify root causes, and recommend corrective actions.
- Recreate and validate issues through structured triage processes.
- Translate system workflows and user behaviors into clear, actionable instructions for developers and QA.
- Document findings, assessments, and solution paths in a concise, structured format.
- Partner with client and developers to verify solution options, assess impacts, and ensure alignment with requirements.
- Provide knowledge transfer by explaining system logic, validation criteria, and expected outcomes.
Business Analysis & Requirements Development
- Analyze business processes to define requirements, identify gaps, and conceptualize future‑state workflows.
- Gather and document detailed user requirements, user stories, use cases, test scenarios, and test cases.
- Create process maps, workflow diagrams, and business process documentation (Lucid or similar tools).
- Present mockups, business rules, and data rules to stakeholders for review and approval.
- Translate business needs into functional and technical requirements that support solution design.
- Support project management activities including metrics, process evaluation, system analysis, and stakeholder reporting.
Enhancement Support
- Work with SMEs to define performance measures and data collection methodologies.
- Support feasibility assessments, impact analysis, and LOE development for enhancement requests.
- Participate in testing activities to validate enhancements and ensure alignment with requirements.
Required Skills & Experience
- Bachelor’s degree required (additional relevant experience may substitute).
- 10+ years as a Business Analyst, with significant production support or application support experience.
- Strong analytical and investigative skills with the ability to self‑learn complex systems.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non‑technical audiences.
- Proficiency with Microsoft PowerPoint and Word.
- Experience documenting functional and technical workflows, business rules/conditions, and system logic.
- Ability to work independently, manage competing priorities, and drive issues to resolution.
Application Deadline: 5/29/2025
# LI-SA1
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Skills Required
- Bachelor's degree required
- 10+ years of experience as a Business Analyst
- Strong verbal and written communication skills
- Strong Microsoft PowerPoint and Word skills
SMX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SMX and has not been reviewed or approved by SMX.
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Fair & Transparent Compensation — Salary ranges are publicly listed on many postings and a pay transparency statement clarifies how location, contract, and credentials influence offers. This visibility helps set clear expectations around compensation.
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Leave & Time Off Breadth — About four weeks of PTO plus 11 paid federal holidays are highlighted in careers materials. Paid military leave on some roles further expands time‑off coverage.
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Retirement Support — A 401(k) with a dollar‑for‑dollar match on the first 5% and immediate vesting is called out in role descriptions. Traditional and Roth options support long‑term savings.
SMX Insights
What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts. Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face. SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements. Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
