New Business Specialist

The New Business Specialist serves as the primary point of contact for prospective customers and plays a critical role in achieving New Customer Addition and revenue goals. This role is responsible for answering the company’s toll‑free New Business line and responding to customer inquiries related to new service opportunities. The Specialist secures customer commitment to utilize natural gas solutions over alternative fuels by providing expert guidance throughout the customer onboarding process.

This position proactively manages new business opportunities across assigned territories while delivering exceptional customer service supported by strong knowledge of the natural gas industry and both residential and commercial equipment applications. The New Business Specialist is highly detail‑oriented and capable of managing multiple priorities, adapting quickly to changing business needs, and maintaining accuracy in a fast‑paced environment.

The role requires a thorough understanding of utility construction practices to accurately assess customer requirements, develop cost estimates, and clearly communicate project scope, timelines, and requirements. The Specialist works closely with internal teams and external partners to ensure efficient project execution, effective communication, and high levels of customer satisfaction.

As an active member of the New Business team, the New Business Specialist promotes continuous learning and improvement, supports strategic initiatives, and contributes to a collaborative culture focused on driving sustainable growth and increased customer additions.

Essential Functions

• Accurately designs and manages the order management of customer requested gas and electric services, upgrades, relocates and other New Business cases; utilizes effective techniques for planning and tracking.

• Reviews CAD drawings, prepares permits, easements, other miscellaneous documents for the design of gas and electric New Business cases.

• Assesses customer requirements and expectations to recommend specific products and solutions. Encourages conversion from alternate fuels to natural gas.

• Analyzes project parameters and determines factors and recommendations for contract preparation.

• Determines contract parameters in a manner that satisfies customers and complies with regulatory policies.

• Manages customer requirements from the initial needs to the final delivery of gas and electric utilities.

• Provides an exceptional level of customer service in-person, via telephone, and electronic communication.

• Provides solutions that effectively meet the needs of the customer and Company while complying with all applicable standards.

• Calculates commercial hourly demand and annual fuel utilization.

• Develops positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.

• Assists in the restoration efforts of customer power outages.

• Other duties as assigned.

Required Qualifications For Position

• Bachelor’s Degree or relevant experience.

• Zero (0) to one (1) year of experience in gas and electric distribution work management principles.

• Strong communication and presentation skills.

• Basic knowledge of energy products, services, end-use applications

• Strong computing skills including but not limited to the Microsoft 365.

• Exercises independent judgment and initiates solutions.

• Ability to work collaboratively to accomplish business goals.

• Excellent problem solving & decision making skills

• Ability to meet pressured deadlines within time constraints.

• Ability to manage multiple priorities.

• Travel may be required.

Preferred Additional Qualifications for Position

• Prior utility experience

• Ability to read/interpret construction prints, understand and apply basic surveying principles.

Physical Demands
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

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