New Business Operations Manager
The New Business Operations Manager owns the operational side of our new business pipeline, running the system that tracks every outreach email, proposal deadline and first call, and making sure each one has an owner and is completed on time.
What you'll do
- Own the new business process from first outreach through proposal submission, including the tracking system, templates and handoffs, and improve it so the team can handle more pitches without losing visibility.
- Track all new business outreach by logging every email that goes out, including who sent it, who received it, when it was sent and whether there has been a reply, and make sure every follow-up happens.
- Maintain a single up-to-date tracker of every proposal that shows what is due, when it is due and who is responsible for it, and assign owners where none exists.
- Confirm that each proposal is submitted on time and received by the recipient, and resolve or escalate anything at risk of slipping.
- Schedule initial vetting calls for executives by coordinating calendars on both sides, and brief the executives beforehand with the background they need.
- Report to leadership each week on what went out, what is due, what is waiting on a response, and where capacity or deadlines are at risk.
- Keep contact details, proposal versions and call notes organized so that anyone on the team can find them.
What we're looking for
- 7 or more years in new business, business development operations, proposal management or senior executive support
- A track record of building or running a pipeline tracking process that senior leaders relied on
- Strong organization and follow-through, with the judgment to set priorities across competing deadlines without being asked
- Confident, polished written communication with senior executives and prospective clients
- Experience scheduling across multiple executive calendars
- Comfortable with spreadsheets or a CRM for tracking, plus Outlook or Google Workspace
- Discretion with confidential business information
Details
- Hours: Full-time, temp-to-perm (60-day temporary period before conversion)
- Location: Tampa, FL or Miami, FL – 3 days a week in office
- Start date: Immediately
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications
Skills Required
- 7 or more years of experience in new business, business development operations, proposal management, or senior executive support
- Experience building or managing a pipeline tracking process relied upon by senior leaders
- Strong organization and follow-through, including prioritizing competing deadlines independently
- Confident, polished written communication with senior executives and prospective clients
- Experience scheduling across multiple executive calendars
- Comfort with spreadsheets or a CRM for tracking
- Experience with Outlook or Google Workspace
- Discretion with confidential business information
What We Do
With offices in New York City and Miami, 5W has over 300 professionals serving clients in B2C (beauty and fashion, consumer brands, lifestyle and entertainment, food and beverage, health and wellness, technology, travel and hospitality, home and housewares); B2B (corporate communications, technology, reputation management, CSR, sustainability communications); digital media (social media, SEO and graphic design), public affairs; government relations; and crisis communications. 5W’s team of experts bring leading businesses a resourceful, bold and results-driven approach to communications. 5WPR has been named one of Inc. Magazine’s Best Workplaces 2022. The firm was founded in 2003 and has received numerous industry accolades including PR Agency of the Year, Digital/Social Media Campaign of the Year, PR Executive of the Year, Product Launch of the Year, Business to Business Program of the Year and others.
