New Business Manager, Social Impact Sales

See yourself at Twilio

Join the team as our next New Business Manager, Social Impact Sales 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalised customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionise how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

The Twilio.org sales team plays an integral role in Twilio's continued social impact mission and growth. We have built a large customer base of social impact customers globally. As our New Business Manager, Social Impact Sales, you will be responsible for leading a social impact focused sales team, driving revenue, gross profit, retention, and also cross sell Twilio’s new products to existing customers. Your team’s goal is for Twilio to be a trusted advisor to help solve challenges our impact lead customers have through the use of innovative Twilio solutions. You must be passionate about customers and making a difference in the world through support of their needs.

Responsibilities

In this role, you’ll:

• Manage and expand strategic social impact customer accounts, including nonprofits, social enterprises, and government agencies, at all levels (strategic, net new and self-service) 
• Develop, drive, and execute account strategy with your team to consistently deliver strong revenue, gross margin, and gross profit results
• Manage and lead the Social Impact global sales development team
• Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio.
• Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual team prospecting in the assigned territory/vertical.  
• Serve on a cross-functional account team with representatives from partner alliances, , SE, product, operations, marketing, support, and social and environmental impact team members. 
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key Twilio.org customers and partners.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Requires prior field sales management in communications, CPaaS or SaaS company.
• 5+ years of combined experience in field sales, strategic selling, sales leadership, managing or leading quantitative, highly analytical products and solutions for customers and teams. 
• Experience in supporting social impact, HLS, or public sector focused on engaging organizations to utilize technology to increase their mission scale. 
• Comfortable working with nonprofits, HLS, and public sector and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing team business forecasts and financial models. 
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results with CPaaS, SaaS or communications technologies.
• Excellent verbal and written communication skills.
• Bachelor’s Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
• Domain expertise from collaborating with nonprofits and social enterprises encompasses areas such as donor optimization, mission communication, volunteer recruitment, and program promotion with a focus on impact measurement.  
• Twilio sales leadership experience
• Software, SaaS, CPaas or PaaS selling experience.

Location 

• This role will be remote and based in the UK. 
• We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].