New Business Launch Operations Manager

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role
We're seeking a proactive and detail-oriented New Business Launch Operations Manager to drive operational execution during the launch of a new business line. In this crucial role, you’ll partner closely with a dedicated Account Executive to convert leads into pilot clients and operationalize those pilots for scale. You'll help create internal workflows, streamline handoffs, and stand up new systems—fast. This is a fast-paced, high-ownership position ideal for someone who can learn on the fly, adapt quickly, and bring structure to ambiguity.

Responsibilities

• Collaborate with an Account Executive to take qualified leads from interest to live pilots

• Build and manage onboarding workflows for new business line clients
  Operationalize pilot programs, ensuring consistent execution and customer experience

• Identify inefficiencies and design scalable solutions for workflows and systems
  Track and report progress across pilot accounts to internal stakeholders

• Coordinate cross-functional teams to ensure successful pilot launches and transitions

• Set up automation tools and processes to streamline repetitive operational tasks

• Continuously iterate and improve based on client feedback and operational results

Requirements

• Proven experience in operations, business launch, or program management roles

• Strong organizational skills and the ability to work in fast-changing environments

• Experience coordinating across multiple teams and stakeholders

• Comfort with ambiguity and learning quickly on the job

• Strong communication skills and ability to work effectively in a remote environment

• Availability to work during US business hours
  

Tools & Technology

• Automation & Workflow: Zapier, Airtable, Notion

• Communication: Slack, Google Workspace, Notion, Microsoft 365

• Project Management: Asana or equivalent PM tools
  

Bonus Points

• Experience launching a product or business line from scratch

• Comfort designing and implementing automation workflows

• Background in tech-enabled services or startups

• Familiarity with CRM platforms and sales enablement tools

• Experience in retail, logistics, or service-based business models
  

Why Join Panoptyc?

• Competitive hourly rate based on experience

• Opportunity to lead and shape a new business unit from the ground up

• Be part of a rapidly growing team reshaping retail security

• Full remote work flexibility with a dynamic, global team
  

Job Details:

• Full-time status (40 hours per week)

• Able to work during US Eastern time zone 

• Salary: $12 USD/hr

• Location: Philippines
  

How to Apply
Ready to build something new from the ground up and help us launch the future of loss prevention? Apply here - https://jobs.ashbyhq.com/Panoptyc/ae786509-7dd4-4dc6-9b99-7a92df2aad6d

Let's protect retail together! 🚀