With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Responsible for accurately entering and maintaining data related to Absa Life Individualproducts and applications to the system and database.
• This role ensures that all information is captured efficiently and accurately, supporting
the underwriting process and contributing to the overall effectiveness of the New
Business department.
• The job holder will work closely with underwriters and other team members to ensure
data integrity and compliance with company standards.
• Job role requires proven working experience in the insurance industry, with a vast
knowledge of all insurance technicalities and products.
• Experience in a similar role with strong knowledge of Microsoft excel and underwriting
systems. The job holder should have strong organisational typing and computer skills.
Job Description
Key accountabilities
Risk & Control Objective:
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time. • Understand and manage risks and risk events (incidents) relevant to the role.
Accountability: Data Capture
▪ Collate all applications and input data into excel/system to ensure all turn around times on all products are adhered to.
▪ Verify the accuracy of the data captured.
▪ Review data for errors or redundancies and make necessary corrections.
▪ Archive application forms as per our records management policy.
▪ Provide feedback and/or closure to client queries and complaints within the service benchmarks and TAT.
▪ Champion the Absa Service Standards and client experience charter that is aligned with and supports the overall business strategy.
▪ Conduct out-bound communication to clients through email, phone calls & sms.
Accountability: Data Verification
▪ Cross-check data entries with original application forms and requisite documentation to ensure accuracy.
▪ Identify and correct any discrepancies or errors in data.
▪ Co-ordinate with sales team to resolve any RTSes related to all received applications across all lines
▪ Maintain a RTS register for tracking and for management reporting.
Accountability: Reporting
▪ Analyse client behaviour and identify areas for improvement.
▪ Prepare daily operational reports to the Team Leader – New Business
▪ Provide various forms of analysis including thematic trends reporting monthly.
▪ Collect and analyse stakeholder feedback.
▪ Respond to all queries related to all New Businesses received
Accountability: Stakeholder Management
▪ Establish and maintain effective stakeholder relationships with both internal and external stakeholders.
▪ Gathering critical information from meetings with various stakeholders and producing useful/actionable reports.
▪ Respond to all customer queries within the agreed timelines and customer service charter. Working closely with clients, intermediaries, and managerial staff.
Accountability: Quality Assurance
▪ Assist in the development and implementation of efficient document management procedures and best practices.
▪ Ensure compliance with departmental policies and procedures.
▪ Identify areas for process improvement and suggest solutions.
▪ Participate in training sessions or workshops to enhance skills and knowledge relevant to document management and workflow processes.
Accountability: Control Environment
▪ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
▪ Identify and report risk events and propose mechanisms to address risks in future.
▪ Ensure that adequate controls are in place and drive a culture of proactive compliance in the function.
▪ Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk.
▪ Ensure that there are zero findings on internal, external or regulatory audits.
Accountability: Strategy Definition and Implementation
▪ Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy.
▪ Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality.
▪ Ensure all arears are aligning to the larger ALAK strategy.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)Skills Required
- Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies
- Proven working experience in the insurance industry with strong knowledge of insurance products and technicalities
- Experience in a similar role with strong knowledge of Microsoft Excel
- Experience with underwriting systems
- Strong organisational, typing and general computer skills
- Ability to perform data verification, reconciliation and maintain records per policy
- Experience preparing operational reports and stakeholder-facing analyses
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
