New Account Coordinator

Job Description:

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Opportunity Summary

A customer-first approach position with primary responsibility for entering new accounts into the customer database and acting as a liaison between Customers, Sales, and Sales Management. This role within our growing National Credit team is a wonderful way to engage in a dynamic, progressive, and inclusive company. A terrific opening to join a company and team that promotes job growth and the desire to help you succeed.

POSITION SUMMARY:

This position is responsible for ensuring excellent customer service is provided to all internal and external customers. Primary responsibilities align to the following efforts: New customer account set up, collection of appropriate documentation and paperwork, securing sensitive customer information and documents, setting up electronic payment formats aligned to new accounts, and assist with technical support for JB Hub customer inquiries.

Work Schedule: Monday – Friday. Hybrid model in office Tuesday-Thursday.
 

ESSENTIAL JOB FUNCTIONS:

• Set up new customer accounts for various branch locations, following all pertinent laws, and requirements 

• Ensure new customer account forms and documentation are reviewed and processed in an accurate and timely fashion

• Make certain new customer information is accurately entered into the database in its entirety prior to the initial order being shipped

• Notify Routing, sales and/or customer of setup completion to include the following: Customer number, delivery day assignment, assigned sales rep, preferred payment method

• Assist in the handling of the Customer Accounts email box

• Set up electronic payment for Fintech and ACH customers

• Enroll new customers in JB Hub at the time of set up and assist users with questions

• Resolve various issues presented within the Credit Department and ACH shared email boxes

• Field incoming calls and questions related to customer set up and maintenance

• Collect and secure new account forms and documentation. Verify proper completion

Position Qualifications

• Accuracy – Ability to perform work accurately and thoroughly

• Communication – Ability to communicate while building and maintaining positive relationships

• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems.

• Problem Solving – Ability to find solutions for or to deal proactively with work-related problems

• Working Under Pressure – Ability to complete assigned tasks under stressful situations while maintaining a positive attitude

• Organization – Ability to organize and plan work to meet established deadlines

Position Requirements

• Bachelor’s degree in Accounting or Business-related field preferred

• Experience: 2+ years related experience preferred

• Computer proficiency with Microsoft (Word, Excel, Outlook, PowerPoint) and Internet applications -I Series/AS400 experience preferred

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The expected pay range for this role is $21.00 - $22.00. Pay is contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

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