Job Summary:
Day-to-day tasks includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance in person or via remote access in a timely and accurate fashion, and provide end-user assistance across the infrastructure via telephone or remote access.
Primary Responsibilities and Duties:
- Install, upgrade, support and troubleshoot desktop operating systems and any other authorized desktop applications or peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Escalate the issue/problem to infrastructure team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment
- Escalate issues and involve experts or vendors wherever required in order to resolve issues as quickly as possible.
- 5 or more years of relevant experience in a technology support role
- A+, Server +, Network+ knowledge (certification preferred)
- Knowledge of ITIL foundation
- Microsoft, Cisco, service management certifications (preferred)
- Strong customer service and organizational skills
- Working experience troubleshooting software and hardware issues
- Basic knowledge of enterprise infrastructure and technology
- Excellent interpersonal and communication skills
- 8am to 5pm to accommodate West coast operations
- On-call duty is required approximately every 4-5 weeks to include evenings and weekends
- Some local travel
At Duda, we offer a wide range of benefits as part of our total compensation package including but not limited to excellent medical, dental and vision insurance, paid time off, retirement savings plan, tuition reimbursement and professional development.
No agencies please. Candidate must be authorized to work in the US. EOE
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What We Do
A. Duda & Sons, Inc. (DUDA) is a privately owned, diversified land company headquartered in Oviedo, Florida, engaged in a variety of agricultural and real estate operations. Duda Farm Fresh Foods, Inc., a wholly-owned subsidiary, continues the company’s legacy as a quality grower, shipper and marketer of fresh produce with operations in Florida, California, Arizona, Georgia and Michigan. Duda Ranches oversees the company’s diversified agricultural operations which include sod, sugarcane, citrus and cattle. The Viera Company manages the development of DUDA’s non-agricultural land. The master planned new town of Viera, Florida, is its major community development. Viera Realty and Viera Builders provide vertical integration of the company’s real estate operations. Duran Golf Club in the community of Viera offers a championship golf course and golf learning center. The company’s commercial property division manages a portfolio of commercial entities across the country, and the corporation's land asset management division actively seeks to enhance the value of existing land holdings and ag-oriented properties and facilities.
