Location: Chennai
Experience: 6 - 9 Years
The Value You Deliver-
To be a successful candidate, you will be responsible for Platform support by providing required support in Splunk, NMS, Trapx NNMi DxNetops (CAPC & NFA) HP NNM, Broadcom tools , NMS, SDM, Syslogs , DxNetops ( CAPC & NFA) & Saas applications like ThousandEyes/Catchpoint/Datadog In this role, the engineer works in collaboration with team to:
- Support infrastructure and services to maximize uptime and minimize impact to customers
- Develop modules/scripts for configuration management, application build, and deployment
- Build, scale and optimize critical production systems
- Work closely with developers & network Engineering teams on projects
- Schedule and coordinate maintenance for critical systems
The Skills that are Key to this role
Technical / Behavioral
- Demonstrate sense of urgency, maturity and customer service mindset in day to day work
- Good understanding of system/network programming.
- Development skills - Python, ansible, Knowledge on GitHub, API handling.
- Integration of platforms, Working on Opensource platforms, webhooks
- Basic knowledge on Shell scripting
- Knowledge on AWS resources and its usage.
- Resolving JIRA/Sprint Stories as per internal SLA’s. Handle additional backlog volume based on the situation – Lead from the front
- Providing On Call Support and Stepping up to cover any gaps during holidays, vacations & last-minute unforeseen situations
- Work with Scrum Master and Product Owner to ensure backlog is maintained at a healthy rate
- Effective communication skills, both written and verbal
- Ready to work in a fast-changing environment
- Excellent Communication and presentation skills.
The Skills that are Good To Have for this role
- Ability to carry out monitoring and performance analysis
- Knowledge in Agile Project Management Methodology
- Strong analytical and interpersonal skills
- Proficient with engineering methodologies and best practices
Skills Required
- 6-9 years of experience
- Experience supporting monitoring and NMS platforms (Splunk, NNMi, DxNetOps, HP NNM, Broadcom tools, TrapX)
- Experience with SaaS monitoring tools (ThousandEyes, Catchpoint, Datadog)
- Development and automation skills: Python and Ansible
- Familiarity with GitHub, API handling, and webhooks
- Basic shell scripting
- Knowledge of AWS resources and usage
- Ability to handle JIRA/sprint stories and meet internal SLAs; provide on-call support
- Ability to integrate platforms and work with open-source tools
- Monitoring and performance analysis capability
- Knowledge of Agile project management methodology
- Strong analytical and interpersonal skills; familiarity with engineering best practices
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
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