As Network Operations Lead (GSR8), based in India you will be a technical lead supporting Ford's Enterprise Network Operations transformation along with Security operations. You will be supporting the 24x7 Global Network Operations (LAN/WAN, Security team to a center of technical excellence and customer Advocacy. The Global Network & Security Ops lead is responsible for successful Network Operations including the incident, change implementation and problem management procedures. This is a key role to ensuring the support of network availability Global Network Product offerings. This position will be part of Ford's Enterprise Tech Operations department and will report to the Reginal Network Operations supervisor, based in same or another region. The lead needs to lead and ensure "Always On" (24 x 7) availability of Ford Global Network Product offerings, working with Network Operations Peers from other regions.
Responsibilities
This role will also be driving towards supporting full observability and Monitoring, process response, and technical capability to ensure customer up time of 99.999%+. We are supporting to significantly reduce the number of incidents and reducing recovery time during an incident. Includes following the KPI Metrics to achieve meaningful customer satisfaction and uptime. This position requires a wide range of skills and experience.
- Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills.
- End-to-end Network & Security Troubleshooting during Incidents.
- Demonstrate technical excellence through technical knowledge.
- Work with global Network Operations leads peers for supporting the global 24x7 shift operations.
- Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams. As well as support on-call schedule and shifts are available.
- Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization.
- Supports implement best practices and processes for Network & Security Operations services to maintain availability, reliability, scalability, and security.
- Support for upcoming transformation project which include deployment of new technologies and Hardware and Software Refresh across Ford Infrastructure.
- Collaborate with the Network LAN/WAN & security Engineering/development teams to optimize infrastructure for application performance and scalability.
- Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements.
- Able to support the team to develop continued improvements leading to an “always on network capability.
- Support and ensure that high quality follow the sun is delivered to receiving teams.
- Actively participate in escalations requests.
- Support a proper follow-up to Business escalations, BR, and DOR.
- Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates)
- Support Network Security Service offering teams to ensure successful change controls.
Qualifications
Basic Qualifications
- Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.
- Technical strong to lead end-to-end Network Troubleshooting during Incidents.
Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.
- Bachelor’s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech.
- Able to handle incident independently.
- Able to successfully plan, implement, & delivery all Network Change controls.
- Ability to leverage and involve the right technical resources, and partners, and act during an incident or change control.
- Operation and Maintenance of current on-premises proxies Cisco WSA. Lead or participate in potential Cloud Proxy migration effort.
- Provides tier 2 support and assist with project implementation within the Network environment.
Successful provisioning as well as supervision of, in installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.
- Excellent Communication, including the ability to independently lead an outage incident.
- Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.
- Provide root cause analysis. Assist Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed.
- Strong troubleshooting experience with network environments.
- Strong understanding of network troubleshooting Tools.
- Significant technical, functional and hands on experience with networking Services and operations.
- Highly collaborative, with the ability to influence team members.
- Ability to provide a strong point of View as necessary.
Skills Required
- Strong technical understanding of routing and switching protocols, wireless, data center, WAN/SD-WAN, and network performance
- Experience with network monitoring, observability tools and network performance tools
- Experience with Cisco firewalls, Viavi Observer, and Wireshark packet analysis
- Experience operating and maintaining on-premises proxies (Cisco WSA) and involvement in cloud proxy migration
- Ability to independently handle incidents, lead outage incident calls, and conduct root cause analysis
- Ability to plan, implement, and deliver network change controls and manage incident/change/problem processes
- Bachelor's degree in Computer Science, Electronics & Communication, Electrical and Electronic Engineering, or B-Tech
- Significant hands-on experience with networking services and operations and strong troubleshooting skills
- Excellent communication skills and ability to support 24x7 Follow-The-Sun operations and on-call schedules
Ford Motor Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ford Motor Company and has not been reviewed or approved by Ford Motor Company.
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Pay Growth & Progression — The 2023 UAW–Ford agreement delivered immediate raises, restored cost-of-living adjustments, and accelerated progression to top rates for many hourly roles. These changes improved earnings trajectories compared with pre-2023 levels.
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Healthcare Strength — Hourly employees retained very low employee cost-sharing under the 2023–2028 UAW–Ford agreement, and salaried materials describe comprehensive day‑one medical, dental, and prescription coverage. Mental-health support and family‑building benefits add depth to the overall health package.
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Retirement Support — U.S. salaried roles feature a notable 401(k) contribution and match structure, and post‑2023 updates increased retirement contributions for many UAW‑represented employees. Together these elements strengthen long‑term financial security.
Ford Motor Company Insights
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
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