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Network & VoIP Engineer

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Network & VoIP Engineer

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Noida, Gautam Buddha Nagar, Uttar Pradesh, IND

In-Office

Entry level

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The Role

Provides entry-level network and VoIP support, assisting with LAN/WAN, switches, routers, IP-PBX systems, SIP extensions, IP phones, Linux servers, and customer troubleshooting. Responsibilities include installations, configuration, connectivity and call troubleshooting, firmware updates, log collection, packet capture analysis, remote and onsite support, documentation, and escalation of complex issues to senior engineers.

Summary Generated by Built In

Network Support

* Assist in installation and configuration of LAN/WAN networks.

* Configure basic IP addresses, sub netting, DHCP and DNS.

* Basic understanding of VLAN, trunk/access ports and PoE.

* Assist with configuration of network switches and routers.

* Troubleshoot basic network connectivity issues using:

• Ping

• Traceroute

• IP configuration

• Basic switch commands.

* Assist in troubleshooting network connectivity, packet loss and latency issues.

VoIP / IP-PBX Support

* Assist with installation and configuration of IP-PBX systems.

* Configure SIP extensions and IP phones.

* Basic understanding of SIP registration and SIP calling.

* Troubleshoot:

• IP phone registration issues

• Incoming/outgoing call problems

• No audio/one-way audio

• SIP trunk connectivity

• IP phone network connectivity.

* Learn and work with Asterisk, Zycoo, Coovox, Matrix, Dasscom or similar PBX systems.

* Assist senior engineers with customer troubleshooting and remote support.

IP Phones & VoIP Devices

* Installation and configuration of IP phones from vendors such as:

• Fanvil

• Grandstream

• Yea link

• Matrix

• Dasscom

* Basic knowledge of SIP account configuration.

* Perform phone firmware updates and basic troubleshooting.

* Assist with IP-PBX and IP-phone deployment at customer sites.

Linux & Server Support

* Basic knowledge of Linux is preferred.

* Learn basic Linux commands and troubleshooting.

* Assist with checking:

• Services

• Network connectivity

• Disk space

• System logs.

* Basic exposure to Docker is an advantage.

Troubleshooting & Customer Support

* Provide remote and onsite technical support.

* Collect logs and screenshots from customer systems.

* Assist senior engineers in analyzing Wire shark/PCAP captures.

* Follow troubleshooting procedures and document solutions.

* Prepare basic installation and service reports.

* Escalate complex issues to senior engineers.

Requirements

Candidate should have basic knowledge of:

* TCP/IP

* IPv4 addressing

* Sub netting

* LAN/WAN

* Ethernet

* VLAN

* DHCP

* DNS

* NAT

* PoE

* Basic routing

* SIP

* VoIP

* IP phones

* Basic Linux commands.

Good to Have

* CCNA certification or CCNA-level knowledge.

* Basic Asterisk knowledge.

* Basic Wire shark knowledge.

* Basic Linux knowledge.

* Basic knowledge of switches and routers.

* Knowledge of SIP/RTP.

* Networking or VoIP project/internship experience.

Skills Required

Basic knowledge of TCP/IP
Basic knowledge of IPv4 addressing
Basic knowledge of subnetting
Basic knowledge of LAN/WAN networks
Basic knowledge of Ethernet
Basic knowledge of VLANs
Basic knowledge of DHCP
Basic knowledge of DNS
Basic knowledge of NAT
Basic knowledge of PoE
Basic knowledge of routing
Basic knowledge of SIP
Basic knowledge of VoIP
Basic knowledge of IP phones
Basic Linux commands
CCNA certification or CCNA-level knowledge
Basic Asterisk knowledge
Basic Wireshark knowledge
Basic Linux knowledge
Basic knowledge of switches and routers
Knowledge of SIP/RTP
Networking or VoIP project or internship experience

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The Company

HQ: Noida, Uttar Pradesh,

50 Employees

Year Founded: 2015

What We Do

Training Basket is a global provider of advanced IT Training and Certification Programs for individuals and organizations. Our primary objective is to bridge the gap between corporations seeking skilled professionals and students aspiring to secure satisfying employment. We strive to create a win-win situation for all stakeholders involved. At Training Basket, we understand the evolving needs of the IT industry and the importance of staying updated with the latest technologies and skills. Our comprehensive IT Certification Courses are designed to equip students and professionals with the knowledge and expertise required to excel in today's competitive job market. Remember, success is not a destination; it's a journey and we are here to walk that path with you. Dare to dream and strive for greatness; together, we will create a future that knows no bounds. Welcome to Training Basket – where passion meets excellence!

Why Work With Us

Industry-Vetted Curriculum: The courses are meticulously designed to provide a comprehensive understanding of the subject matter, ensuring students receive a well-rounded education in their chosen field.