Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT – Network Voice Lead to lead and manage Mattel’s global Voice and Unified Communications infrastructure. This leadership role is responsible for the design, implementation, optimization, and operational excellence of enterprise voice services, ensuring high availability, reliability, and superior call quality across the organization.
The position requires 24x5 weekend on-call support (rotational) and involves mentoring team members while driving voice modernization initiatives.
Key Responsibilities
Lead the design, deployment, and support of SIP trunking, IP Telephony, Voice Gateways, and IP IVR solutions.
Own end-to-end Circuit provisioning, Carrier Management, and relationship management with telecom providers for voice services (SIP Trunks, PRI, etc.).
Manage and optimize Unified Messaging platforms integrating voicemail, email, and collaboration tools.
Oversee enterprise AV systems, Mattel TV, conference room solutions, and digital media infrastructure.
Drive adoption, integration, and operational support for Zoom/Teams telephony, Global Conferencing, and hybrid collaboration platforms.
Act as the technical lead for voice projects, including migrations to Microsoft Teams, SBC implementations, and voice-cloud transformations.
Perform advanced troubleshooting of voice issues (SIP signaling, RTP, QoS, latency, jitter) and lead root-cause analysis for major incidents.
Mentor and guide junior voice engineers/analysts, define best practices, and conduct knowledge-sharing sessions.
Ensure proactive monitoring, capacity planning, and performance optimization of the voice ecosystem.
Maintain comprehensive documentation, runbooks, network diagrams, and SLAs.
Collaborate with global IT, Network, Security, and Business teams on voice strategy and digital workplace initiatives.
Participate in 24x5 weekend on-call rotation as the primary escalation point for voice services.
Required Qualifications & Experience
Experience: 5–8 years of progressive experience in Voice Engineering / Unified Communications, with at least 2 years in a lead or senior role.
Education: Bachelor’s degree in Information Technology, Electronics & Communication, Computer Engineering, or equivalent.
Technical Skills:
Expert-level knowledge of SIP, IP IVR, IP Telephony, and Voice Gateways (Cisco, AudioCodes, Ribbon, etc.).
Strong experience in Circuit management and Carrier negotiations/operations.
Hands-on expertise with Unified Messaging and enterprise voice platforms.
Solid experience supporting AV systems, Mattel TV, Zoom/Teams telephony, and Global Conferencing.
Certifications (Preferred): Cisco CCNP Collaboration / CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified, or equivalent voice-related certifications.
Additional Requirements
Deep understanding of SIP/RTP protocols, SBCs, QoS, and voice troubleshooting tools (Wireshark, RTMT, Voice Quality Monitoring).
Proven leadership and stakeholder management skills in a global environment.
Excellent analytical, problem-solving, and communication skills.
Ability to work across time zones and lead during critical incidents.
Willingness to provide 24x5 weekend on-call support on a rotational basis.
Fluency in English (written and spoken).
Skills Required
- 5-8 years progressive experience in Voice Engineering / Unified Communications with at least 2 years in a lead or senior role
- Bachelor's degree in Information Technology, Electronics & Communication, Computer Engineering, or equivalent
- Expert-level knowledge of SIP, IP IVR, IP Telephony, and Voice Gateways (Cisco, AudioCodes, Ribbon)
- Experience in circuit provisioning, carrier management and negotiations (SIP Trunks, PRI)
- Hands-on expertise with Unified Messaging and enterprise voice platforms
- Experience supporting AV systems, Mattel TV, Zoom/Teams telephony, and global conferencing platforms
- Technical leadership on SBC implementations, Microsoft Teams migrations, and voice-cloud transformations
- Advanced troubleshooting skills for SIP signaling, RTP, QoS, latency and jitter using tools like Wireshark, RTMT, Voice Quality Monitoring
- Proven leadership and stakeholder management skills in a global environment
- Ability to work across time zones and lead during critical incidents
- Willingness to participate in 24x5 weekend on-call rotation as primary escalation for voice services
- Certifications (preferred): Cisco CCNP Collaboration / CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified
- Fluency in English (written and spoken)
Mattel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mattel and has not been reviewed or approved by Mattel.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Unlimited paid time off for many salaried roles, generous holiday schedules, and flexibility programs are highlighted across company materials. Practices like half‑day Fridays or end‑of‑year breaks appear in some areas, though specifics vary by team and location.
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Healthcare Strength — Healthcare Strength: Comprehensive medical, dental, vision, and disability coverage is paired with an Employee Assistance Program, mindfulness tools, and on‑site fitness centers at key locations. Recent updates add a company‑paid at‑home cancer‑screening program for those enrolled in medical plans.
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Parental & Family Support — Parental & Family Support: Paid leave for new parents, phase‑back‑to‑work options, and global fertility and family‑building resources are emphasized. Select campuses offer on‑site childcare, and adoption assistance and caregiver support are included.
Mattel Insights
What We Do
We are a purpose driven company with a mission to create innovative products and experiences that inspire, entertain, and develop children through play. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming and digital experiences, music, and live events. We operate in more than 35 locations and our products are sold in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
