About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
A 2025 Great Place to Work®
In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.
Location: Hybrid - Lafayette, LA
Summary Description:
We are seeking a motivated and customer-focused Network and User Support Specialist to join our IT team. This position combines hands-on network infrastructure support (Cisco, VMware) with end-user technical assistance. The ideal candidate will ensure reliable system performance, secure network connectivity, and responsive user support for staff across the organization.
Daily Responsibilities
- Provide Tier 1-2 end-user support for hardware, software, and network-related issues (Windows, Mac, Office 365, VPN, printers, etc.)
- Troubleshoot and resolve network connectivity problems (wired, wireless, and remote access)
- Configure and maintain Cisco switches, routers, and firewalls
- Assist with VMware vSphere/ESXi virtual infrastructure–creating and maintaining virtual machines, monitoring performance, and applying updates
- Support basic Windows Server administration, including user account management, file shares, and permissions
- Collaborate with IT leadership to monitor network performance, apply patches, and maintain security standards
- Manage and document support requests in the help desk ticketing system
- Maintain accurate records of configurations, procedures, and troubleshooting steps
- Participate in system upgrades, hardware deployments, and network improvement projects
- Provide after-hours or on-call support as required for critical systems
- Associate’s degree in Information Technology or related discipline or equivalent work experience
- 3-5 years of experience in technical support, network support, or desktop support roles
- Knowledge of Windows 11, macOS, Microsoft 365, SharePoint, Intune, and endpoint management tools
- Working knowledge of Cisco networking (VLANs, routing, ACLs, wireless)
- Familiarity with VMware virtualization environments
- Proficiency in troubleshooting Windows systems, network connectivity, and peripheral devices
- Strong analytical, documentation, and problem-solving skills
- Ability to work independently and prioritize multiple tasks effectively
- Excellent communication skills and customer-service skills
- Certifications such as CCNA, CompTIA Network+, or VMware VCTA preferred
- Hands-on experience with Active Directory, Intune, Exchange Online, and Service Desk tools (ManageEngine, Freshservice, etc.) preferred
- Experience with Active Directory, DNS, DHCP, and Office 365 administration preferred
- Exposure to network security tools (firewalls, endpoint protection, MFA solutions) preferred
- Previous experience in healthcare or other regulated environments (HIPAA compliance) preferred
- Access to a 401(k) Retirement Savings Plan
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off
- Paid Holidays
- Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services
If you are a dedicated and experienced Network & User Support Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.
Top Skills
What We Do
Infinx Healthcare provides innovative and scalable prior authorization and revenue cycle management solutions for healthcare providers, hospitals, imaging centers, and laboratories. Combining intelligent, cloud-based software driven by artificial intelligence and automation, with exception handling by our certified prior authorization and billing specialists, Infinx helps clients preserve and capture more revenue, enabling them to shift focus from burdensome administrative details to billable patient care.
