Job Summary
Job DescriptionIn this role, you'll join the Government Assurance Team's Level 2 Networking team, where you'll work alongside experienced network specialists supporting enterprise and government customers across critical network environments. It's a great opportunity for someone with a solid networking foundation who wants exposure to large-scale enterprise networks, complex troubleshooting, and ongoing learning in a supportive team environment.
This role can be based in Canberra, Sydney or Melbourne and operates within a 24/7 shift roster, providing opportunities to develop a broad range of technical and operational skills.
Telstra Enterprise's Enterprise Operations Government Assurance Team is responsible for the day-to-day operation of critical customer services, including service delivery, support and network operations.
The Government Assurance Team (GAT) Level 2 Networking team provides advanced technical support within a Tier 1 Managed Services Network Operations Centre (NOC). The team is responsible for the operation, support and maintenance of enterprise customer data networks, ensuring services remain available, secure and performing at their best.
Please note: This role requires the successful candidate to hold, or be eligible to hold, a Negative Vetting Level 1 (NV1) Security Clearance.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
16 weeks paid parental leave for primary and secondary carers
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Responsibilities of the role
You will provide specialised technical support to diagnose, investigate and resolve network incidents, service requests and operational issues for Telstra's enterprise customers, ensuring services are restored and maintained within agreed service levels.
This includes:
- Troubleshoot and resolve network issues, helping restore services for customers as quickly as possible.
- Investigate more complex problems across private networks and Telstra-managed services.
- Deliver network changes and service requests, ensuring work is completed accurately and on time.
- Work closely with customers, service desks, vendors, and technical teams to keep everyone informed and drive the best outcome.
- Contribute to improving processes, service quality, and the overall customer experience.
About You
We're looking for someone who has a passion for networking, enjoys problem-solving, and is keen to continue developing their technical capabilities in a fast-paced operational environment.
- Some experience in networking, telecommunications, IT operations, managed services, defence, or a similar technical support environment.
- Knowledge of network operations, troubleshooting, and enterprise networking technologies such as Cisco or Fortinet.
- Familiarity with configuring and supporting network devices, with an understanding of incident, change, and service management practices (ITIL exposure is a plus).
- Strong problem-solving skills, with the ability to analyse issues and identify practical solutions.
- A collaborative communicator who works well with customers and technical teams. Relevant certifications or exposure to technologies such as Cisco, Fortinet, wireless, F5, Juniper, or VoIP are welcome but not essential.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
Skills Required
- NV1 Security clearance
- CCNA certified
- Fortinet Foundation certifications
- 3-5 years of experience on network support
- Cisco Switching knowledge
- Fortinet Routing knowledge
- ITIL Awareness
- Hands on experience of Cisco device configurations
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
