The Role
Maintain, configure, and troubleshoot network hardware and virtual desktop environments. Install and service routers, switches, firewalls, wireless access points, and servers. Manage user accounts, permissions, and work orders. Monitor network performance and security, provide end-user support and documentation, and deliver on-call/after-hours assistance.
Summary Generated by Built In
Job Summary
The Network Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. This role also supports and manages user account information, including rights, security, and system groups. Additionally, the Network Technician diagnoses, troubleshoots, and resolves issues related to virtual desktops, as well as network and server environments.
Essential Functions
The Network Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. This role also supports and manages user account information, including rights, security, and system groups. Additionally, the Network Technician diagnoses, troubleshoots, and resolves issues related to virtual desktops, as well as network and server environments.
Essential Functions
- Manages and configures network systems to meet the organization’s needs.
- Installs, configures and maintains network hardware, including but not limited to routers, switches, firewalls and wireless access points.
- Performs routine maintenance on network devices and ensures proper function.
- Monitors network performance, troubleshoots and diagnosis issues.
- Implements and monitors security measures to ensure security of the network.
- Provides support for hardware and software, installing, updating, troubleshooting network equipment.
- Assists customers providing instruction on proper use of equipment.
- Manages and prioritizes work orders, maintaining documentation and resolves issues timely.
- Assists with setup and maintenance of user accounts, permissions and access controls.
- Provides on-call and after hours support.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- Associate Degree in Information Technology, Computer Science, or a related field required
- Industry certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or similar networking certifications preferred
- 2-4 years of experience with PC and hardware preferred
- Ability to understand and explain complex technical information.
- Ability to troubleshoot customer issues.
- Verbal and written communication skills.
- Knowledge of networking models, routers, firewalls, switches, Linux, Windows, and similar platforms.
- Ability to implement and troubleshoot network infrastructure devices.
- Knowledge and understanding of security risk management, IT security, and infrastructure.
- Ability to cater to the needs of multiple stakeholders.
- Troubleshooting skills of network functions such as security, servers, and routing.
- Knowledge of electronics, computing systems, and software development.
- Ability to work with a cross functional team.
- Knowledge of various operating systems and platforms.
- CCNA - Cisco Certified Network Technician preferred or
- MCDST - Microsoft Certified Desktop Support Technician preferred
Skills Required
- Associate Degree in Information Technology, Computer Science, or related field
- Knowledge of routers, switches, firewalls, and wireless access points
- Experience with Linux and Windows operating systems
- Ability to troubleshoot network, server, and virtual desktop issues
- Experience installing, configuring, and maintaining network hardware and peripherals
- Industry certifications such as CompTIA Network+, CCNA, or similar networking certifications
- Microsoft Certified Desktop Support Technician (MCDST) or similar desktop support certification
- 2-4 years of PC and hardware experience
- Verbal and written communication skills and ability to instruct customers
- Ability to provide on-call and after hours support
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The Company
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
